Hertfordshire Partnership University NHS Foundation Trust

Telephone: 01727 804700
Address: Hertfordshire Partnership University NHS Foundation Trust, 99 Waverley Road, St. Albans, AL3 5TL
Website: http://www.hpft.nhs.uk

3 out of 5 stars

Based on 4 ratings for this trust

Overview

News:

  • Services over Christmas and New Year
  • New learning disability service opened in Norfolk
Logo

Hertfordshire Partnership University NHS Foundation Trust (HPFT) provides mental health and social care services for adults of working age, older adults, children and adolescents and specialist learning disabilities services. We also provide specialist learning disability services in Norfolk and North Essex.

We work in close partnership with Hertfordshire County Council and also with other NHS organisations to promote and support mental health in the community.

 

Single Point of Access (SPA) information

If you are a Hertfordshire resident and you are not already in contact with our services and you, a friend or relative are experiencing mental health problems for the first time and need emergency treatment, you can contact the Single Point of Access as follows: 

  • Phone: 0300 777 0707 between 8am and 7pm or 01438 843322 between 5pm and 8am
  • Fax: 0300 777 0808
  • Minicom: 0300 777 0909  

If you are already in contact with our services and need help during working hours (9am– 5.15pm) please contact your care coordinator. 

Out of hours you can reach our Helpline by calling 01438 843322.

Out-of-hours mental health helpline

For out-of-hours advice and telephone support from a mental health professional please call the Helpline on 01438 843322.  

This service operates through the night from 5pm until 9am on weekdays, and around the clock at weekends and on Bank Holidays.

Departments and services

We provide health and social care for both people with mental ill health and those with a learning disability. We aim to provide services which make a positive difference to the lives of service users and their carers.

We provide health and social care for both people with mental ill health and those with a learning disability. We aim to provide services which make a positive difference to the lives of service users and their carers.

Our service groupings are:



  • Community Services including local teams for mental health

  • Acute and Rehabilation Services including inpatient services and crisis teams

  • Specialist Services such as mental health services for older people, eating disorders, and drug and alcohol services

  • Learning Disability and Forensic Services




Latest news

Services over Christmas and New Year

If you need urgent help with your mental wellbeing over Christmas and New Year, current service users and new referrals can call our Single Point of Access (SPA) number (0300 777 0707) which will operate as normal. On Christmas Day, Boxing Day and New Year’s Day, calls to the SPA number will be redirected to the mental health helpline or our out-of-hours services. 

Please note that if you already use our services and are used to calling the mental health helpline number (01438 843322), you can continue to do so. 

If you do not get through to a member of staff straight away, please keep trying. They may be busy with other calls so please persevere and someone will take your call. 

Our community services will be open during the festive period from 9am-5.15pm but will be closed Christmas Day, Boxing Day and New Year’s Day. Our out-of-hours and crisis services will operate on those days when the community services are closed. 

Hertfordshire County Council’s safeguarding out of hours service (SOOHS) will also be available for very urgent statutory functions such as Mental Health Act assessments and safeguarding referrals. The number for SOOHS is 0300 123 4042.

Last updated on 24 December 2013.

New learning disability service opened in Norfolk

The courtyard at Astley Court

A centre which will provide assessment and treatment for people with learning disabilities in Norfolk was officially opened today (Friday 21 June).

Astley Court, based at Little Plumstead Hospital and run by HPFT, was formally opened by the Bishop of Norwich, the Rt Revd Graham James.

Visitors also had the chance to look around the new £5.3m state-of-the-art unit, which will offer modern, comfortable surroundings for 12 patients at a time.

The bright and airy en-suite bedrooms allow patients privacy and dignity during their stay. They will stay at the unit for three to four months for assessment before returning to the community, supported by a tailored package of care delivered either in their homes, in supported living environments or in residential care.

Last updated on 21 June 2013.

Latest reviews of this organisation

Recent inpatient

The care given to me on the Welwyn Ward was awful. I was admitted with acute stress. It took 4 days for me to be assessed, during which...

16 March 2014

Very helpful and supportive

I have been seen by the CEDS Team and the Enchanced Primary Mental Health Team as an outpatient. The treatment I received was very good. ...

25 February 2014

Systemic Abuses

There is blatant abuse of power by almost every mental health professional I have met in the Hertfordshire Partnership Trust. In the main...

31 July 2013

Appalling, degrading nearly destroyed me.

Absolutely disgraceful-the staff do not listen to a word you say they write what ever they want in medical notes. They have their own set...

2 December 2011

Unhappy at the lack of consultation with family and the promptness of it

I do not feel that family are kept well enough informed. Sometimes just getting anyone to say what is happening is dreadful. They do not ...

13 November 2011

Quality of service at Hertfordshire Partnership University NHS Foundation Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 24 December 2013.

Information supplied by Hertfordshire Partnership University NHS Foundation Trust