Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 142 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

% of registered nurse day hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

109% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

113% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

86%Patients recommend this hospital. 924 responses

Friends and Family Test score: A&E

70%Patients recommend this hospital. 960 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

68%staff recommend this hospital for care. 22 responses

Friends and Family Test score: Staff - Work

64%staff recommend this hospital as a place to work. 22 responses

Latest reviews of this hospital

Wonderful care. Ward 4 HDU. Thoracotomy, bi lobectomy.

I received wonderful care on ward 4 high dependency unit following thoracic surgery on 14.4.15 with the consultant and team. My heart...

23 April 2015

Exellent care

My mom was admitted into Ambulatory care yesterday. All of the staff were fabulous and the care that she recieved demonstrates what a bri...

21 April 2015

Not allowed family member when in labour

I had an induced labour, and on the ward visiting hours were 8-830. My birth partners left at 8:30 and i began having contractions at aro...

20 April 2015

Thank you to the nurse on AEC

I came to the hospital today due to a GP referral for a brain scan. I was sent to AEC where I was greeted by a member of staff who was so...

16 April 2015

Fracture Clinic

I was unfortunately involved in a high impact traffic accident in January. Fracture clinic at Heartlands have been probably the most trau...

13 April 2015

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Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust