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Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 136 ratings for this hospital

News:

  • Quality Accounts 2014/15

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2014/15

Please see below for Heart of England's NHS Foundation Trust 2014/15 Quality Accounts.

Associated document

Quality Account 2014 15.pdf (.pdf, 1.87 MB)

Last updated on 24 June 2015.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

118% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 1355 responses

Friends and Family Test score: A&E

72%Patients recommend this hospital. 797 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

63%staff recommend this hospital for care. 497 responses

Friends and Family Test score: Staff - Work

55%staff recommend this hospital as a place to work. 497 responses

Friends and Family Test Score: Community

95%Patients recommend this hospital. 157 responses.

Friends and Family test score: Outpatients

88%Patients recommend this hospital. 11440 responses.

Latest reviews of this hospital

Thank you Heartlands

I hadn't been admitted to hospital before but was admitted to Heartlands this year and ended up being treated by various different teams....

16 August 2015

outpatient appointment.

At my outpatient appointment i was left for two hour after my appointment time with know explanation why doctors was running so late and ...

3 August 2015

Ward 8

Found the staff very rude and un professional You could be there buzzing for 30 min, you don't get a quick response Disgusting treatm...

1 August 2015

Professional and polite

I arrived at 11 for my 11. 15 appointment. The receptionist was polite and helpful. At 11. 15 I was called for my appointment. I was intr...

29 July 2015

ward stay

I had to spend a weekend at the hospital on sdu and ent. i found the facilities very clean, staff were excellent. Felt safe and cared for...

27 July 2015

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Last updated on 24 June 2015.

Information supplied by Heart Of England NHS Foundation Trust