Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 151 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

115% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 1318 responses

Friends and Family Test score: A&E

68%Patients recommend this hospital. 1019 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

6262% staff recommend this hospital for care. 489 responses. 10347 staff work at this trust.

Friends and Family Test score: Staff - Work

5555% staff recommend this hospital as a place to work. 489 responses. 10347 staff work at this trust.

Friends and Family Test Score: Community

99%Patients recommend this hospital. 110 responses.

Friends and Family test score: Outpatients

91%Patients recommend this hospital. 8963 responses.

Latest reviews of this hospital

Genuine compassion

Just a quick note to say how wonderful Gale & Lesley are on the Heartlands bereavement team. If we could replicate the attitude and c...

29 July 2016

C section at Heartlandss

I recently had a c section at Heartlands. The treatment and care I received was excellent. I ended up having an emergency C section, went...

29 July 2016

Angels in disguise

I am writing this review as my mother was taken to A&E, as well as AMU and eventually ward 26. Throughout her stay I can honestly say...

22 July 2016

Surgeons are brilliant

The hospital is pretty rough around the edges in some places you can tell its old but the ward I was on ward 4 was nice apart from the at...

17 July 2016

Positive Vascular lab review

My Mother, Gwendoline was seen by her GP on 14.6.16. The GP contacted the vascular team to discuss her symptoms and an appointment was ma...

12 July 2016

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust