Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 149 ratings for this hospital

News:

  • Quality Accounts 2014/15

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2014/15

Please see below for Heart of England's NHS Foundation Trust 2014/15 Quality Accounts.

Associated document

Quality Account 2014 15.pdf (.pdf, 1.87 MB)

Last updated on 24 June 2015.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

106% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

95% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

115% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

93%Patients recommend this hospital. 1226 responses

Friends and Family Test score: A&E

72%Patients recommend this hospital. 877 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

6262% staff recommend this hospital for care. 489 responses. 10347 staff work at this trust.

Friends and Family Test score: Staff - Work

5555% staff recommend this hospital as a place to work. 489 responses. 10347 staff work at this trust.

Friends and Family Test Score: Community

99%Patients recommend this hospital. 146 responses.

Friends and Family test score: Outpatients

91%Patients recommend this hospital. 9623 responses.

Latest reviews of this hospital

Thank you PALS

i have a very large goitre that has reduced my quality of life.my case have been moving slowly like tortoise till i contacted PALS.PALS t...

23 June 2016

Above and beyond my expectations

After having my status upped to high risk at 37 weeks after a low risk pregnancy and being booked into Solihull midwifery led birth unit,...

22 June 2016

So friendly and helpful

My dad was admitted to the A&E resuscitation today and the care and attention he received was brilliant. They did everything to ensur...

21 June 2016

Thank you all for a most beneficial visit

At fairly short notice, because of a Perforated ear drum, it was arranged by my doctor for me to visit ENT Clinic. The clinic was clean a...

18 June 2016

Fantastic team

My partner was admitted for a stent to be fitted, I understood that I could only drop him off and return later when he was ready to be pi...

16 June 2016

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Last updated on 24 June 2015.

Information supplied by Heart Of England NHS Foundation Trust