Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 147 ratings for this hospital

News:

  • Quality Accounts 2014/15

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2014/15

Please see below for Heart of England's NHS Foundation Trust 2014/15 Quality Accounts.

Associated document

Quality Account 2014 15.pdf (.pdf, 1.87 MB)

Last updated on 24 June 2015.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

102% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

95% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

110% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

93%Patients recommend this hospital. 1622 responses

Friends and Family Test score: A&E

63%Patients recommend this hospital. 1129 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

64%staff recommend this hospital for care. 495 responses

Friends and Family Test score: Staff - Work

54%staff recommend this hospital as a place to work. 495 responses

Friends and Family Test Score: Community

96%Patients recommend this hospital. 170 responses.

Friends and Family test score: Outpatients

90%Patients recommend this hospital. 9183 responses.

Latest reviews of this hospital

Kidney stone removed

On Thursday 26th of May 2016 I met with my consultant on the morning of my operation. The consultant explained everything to me and reall...

29 May 2016

First CT Scan

Just wanted to say a big thank you to all the staff at the CT scanning department, was quite nervous, but each and everyone there put me ...

24 May 2016

Excellent urology consultant

I had to have a Cystoscopy last week for a potentially serious problem. To say I was anxious about this procedure and the possible result...

22 May 2016

Excellent care

My partner was taken in to A & E on Monday 9th May at approx 12 lunch time with chest pain and difficulty breathing. He was given an...

12 May 2016

Heartland Hospital is not able to produce Blood Test in 8hr

I went into heartland hospital because of chest pain and heavy breathing. Reception staff book me on appx. 5 PM. Staff nurse check ECG ...

10 May 2016

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Last updated on 24 June 2015.

Information supplied by Heart Of England NHS Foundation Trust