Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 161 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

109% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

92%Patients recommend this hospital. 1464 responses

Friends and Family Test score: A&E

77%Patients recommend this hospital. 625 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

71%staff recommend this hospital for care. 768 responses. 10364 staff work at this trust.

Friends and Family Test score: Staff - Work

52%staff recommend this hospital as a place to work. 768 responses. 10364 staff work at this trust.

Friends and Family Test Score: Community

96%Patients recommend this hospital. 106 responses.

Friends and Family test score: Outpatients

93%Patients recommend this hospital. 2168 responses.

Latest reviews of this hospital

Appalling communication Heartlands

My daughter before Christmas was rushed to Heartlands to have kidney stones detected on a scan removed, upon waking she was told they cou...

29 March 2017

Labour

When I got pregnant, we had moved to Yardley area were heartlands hospital is near, when I had to choose which hospital I wanted to give ...

28 March 2017

Great service .ACcident and Emergency dept BHH

My daughter woke today with severe calf pain and as I was concerned about a DVT I brought her to the A&E dept at Heartlands We were seen ...

24 March 2017

the treatment of my mother

my mom passed away in heartlands hospital nearly a year ago she was admitted with an infection treatment was started she began to improve...

23 March 2017

Early Pregnancy and miscarriage

I attended A&E with lower abdominal pain and spotting. The wait was long but the doctor I saw was incredible. He was kind, compassion...

22 March 2017

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust