Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

4 out of 5 stars

Based on 125 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

Get directions to Heartlands Hospital

You can plan your journey with Transport direct.

Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission national standards

Some standards not met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of non registered nurse day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

95% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of non registered nurse night hours filled as planned (Hospital)

105% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.54% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

3.82% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test score: Inpatient

48 from 509 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience
More detail

Friends and Family Test score: A&E

20 from 967 responses - Scores can range from -100 to +100. The higher thye score, the better reported patient experience

Friends and Family Test score: Maternity

Latest reviews of this hospital

Disabled son A&E

Took far to long to see my son after a fall and injury to his head, bering in mind he already has brain damage anything head related shou...

20 July 2014

Rude staff, poor communication, disappointed.

Patients left in undignified states, as was I. In between visiting hours the care is far worse than the situation during visiting hours w...

19 July 2014

My high scoring applies to clinical staff only.

Recently I had to attend the A&E department in Heartlands Hospital because I had an accident at work in the middle of my night shift....

15 July 2014

Failure in duty of care

Passing a patient around like a liump of meat is not what Heartlands is supposed to be about. Being ignored, put down for the wrong proce...

11 July 2014

Disgusting treatment, rudest staff,

My mother was admitted, she was taken to CDU, where she vomited into a sick bowl, filling it up. We asked the sick bowl be replaced, we w...

28 June 2014

Nearby Hospitals

Find nearby Hospitals

Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust