Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 146 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission Inspection Ratings

% of registered nurse day hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

110% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

89%Patients recommend this hospital. 698 responses.

Friends and Family Test score: A&E

66%Patients recommend this hospital. 801 responses.

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

68% of staff would recommend this organisation as a place to be treated. 22 responses. 10444 staff work at this organisation.

Friends and Family Test score: Staff - Work

64% of staff would recommend this organisation as a place to work. 22 responses. 10444 staff work at this trust.

Latest reviews of this hospital

Not happy at all

Today i went into A and E , and I am not happy with the care provided, i told the nurse theres urine in my blood like a lot of it and its...

26 February 2015

My son's emergency surgery

I initially took my 14 year old son Louis Poole to Solihull hospital A&E at approx 6.30 am on Tuesday 24th February after he awoke wi...

26 February 2015

Www

I have just returned home after a five day stay on ward 10 after a tumour removal from my right kidney. I cannot find enough words to t...

11 February 2015

waiting

I went here last night with a friend that is pregnant and was bleeding and in pain we waited 3 and half hours and still not been seen so ...

9 February 2015

day procedure

Went in to have a day procedure under general anaesthetic on 23rd Jan. The medical team were fantastic as was my treatment and care. Coul...

9 February 2015

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Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust