Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 145 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

117% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 1770 responses

Friends and Family Test score: A&E

70%Patients recommend this hospital. 1080 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

6262% staff recommend this hospital for care. 489 responses. 10347 staff work at this trust.

Friends and Family Test score: Staff - Work

5555% staff recommend this hospital as a place to work. 489 responses. 10347 staff work at this trust.

Friends and Family Test Score: Community

97%Patients recommend this hospital. 137 responses.

Friends and Family test score: Outpatients

90%Patients recommend this hospital. 8342 responses.

Latest reviews of this hospital

I received the best of care and attention at all times

Admitted to Heartlands A&E with Sepsis, I was treated with the best of care and attention, involved and informed at all times, I rece...

28 September 2016

the staff were lovely - when we actually saw anyone.

I have recently attended to SAU at Heartlands where the staff were kind and courteous towards me, I have only one issue, that is that I w...

26 September 2016

Wrong diagnosis

I came to a&e on Monday after waking up with pain in my side and difficulty to breathe. I went to my local walk-in clinic and I was s...

21 September 2016

A&E chaos

My partner has a condition that requires he attend A&E when his condition flares up so he can get emergency treatment bearing in mind he ...

20 September 2016

Planned c section

Just wanted to say thank you to the entire team at BHH Maternity Unit. I was admitted on 31/8/2016 for an elective ceaserian. The doctors...

10 September 2016

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust