Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 148 ratings for this hospital

News:

  • Quality Accounts 2014/15

Overview

Latest news

Quality Accounts 2014/15

Please see below for Heart of England's NHS Foundation Trust 2014/15 Quality Accounts.

Associated document

Quality Account 2014 15.pdf (.pdf, 1.87 MB)

Last updated on 24 June 2015.

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

99% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

101% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

109% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 1552 responses

Friends and Family Test score: A&E

72%Patients recommend this hospital. 884 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

64%staff recommend this hospital for care. 495 responses

Friends and Family Test score: Staff - Work

54%staff recommend this hospital as a place to work. 495 responses

Friends and Family Test Score: Community

98%Patients recommend this hospital. 168 responses.

Friends and Family test score: Outpatients

90%Patients recommend this hospital. 9414 responses.

Latest reviews of this hospital

Poor treatment; lack of listening; failed to read hospital records properly

I was admitted to the heartlands hospital after having epileptic seizure. kept being put back in the corridor, then was moved to ward twe...

27 April 2016

Caring staff at Heartlands

I attended the vanguard unit for a gastroscopy procedure. It was something I wasn't looking forward to, but the experience was tempered b...

27 April 2016

Long delay for biopsy results

I was admitted to day surgery for biopsy. Following the procedure I was returned to the ward to recover. After the usual checks I was all...

26 April 2016

Heart attack

I recently had a heart attack a very serious one. l can only say the treatment I had of the ambulance crew to the hospital staff was apsu...

25 April 2016

Nightmare parking

Scandalous parking fees should raise enough revenue to address the abysmal parking problem. I feel sorry for staff having the same horren...

20 April 2016

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Last updated on 24 June 2015.

Information supplied by Heart Of England NHS Foundation Trust