Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 166 ratings for this hospital

News:

  • Quality Accounts 2016/17

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

Get directions to Heartlands Hospital

Latest news

Quality Accounts 2016/17

Please see below for Heart of England's NHS Foundation Trust 2016/17 Quality Accounts.

Associated document

Quality Account 2017.pdf (.pdf, 2.69 MB)

Last updated on 26 June 2017.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

100.73% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

104.21% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

96.98% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

113.62% of planned level - This shows how well the ward's staffing requirements are being met

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 1640 responses

Friends and Family Test score: A&E

78%Patients recommend this hospital. 1123 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

73staff recommend this hospital for care. 932 responses. 10470 staff work at this trust.

Friends and Family Test score: Staff - Work

62staff recommend this hospital as a place to work. 932 responses. 10470 staff work at this trust.

Friends and Family Test Score: Community

98%Patients recommend this hospital. 142 responses.

Friends and Family test score: Outpatients

92%Patients recommend this hospital. 2989 responses.

Latest reviews of this hospital

Brought my son into Heartlands Childrens ward 14 first thing this morning to...

Brought my son into Heartlands Childrens ward 14 first thing this morning to have a blood test, my son has a needle phobia & the staff in...

22 August 2017

Acting next of kin and carer

The hospital is disgraceful. I have a dear old man that was in there. I am his acting next if kin. And carer whilst his partner is stuck...

17 August 2017

Website less than helpful

This review regards the provision of information. My partner had an appointment for Thoracic POA. Theappointment letter did not have ...

17 August 2017

A&E Experience at heartlands

Came in to see someone with regards to some pain I was experiencing and was concerned about, I usually avoid hospitals and doctors but th...

15 August 2017

Dementia care

My 84 year old grandmother, who has dementia and is in a care home, was taken into heartlands today. It's always difficult taking her som...

12 August 2017

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Last updated on 26 June 2017.

Information supplied by Heart Of England NHS Foundation Trust