Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 148 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

117% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 1770 responses

Friends and Family Test score: A&E

70%Patients recommend this hospital. 1080 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

6262% staff recommend this hospital for care. 489 responses. 10347 staff work at this trust.

Friends and Family Test score: Staff - Work

5555% staff recommend this hospital as a place to work. 489 responses. 10347 staff work at this trust.

Friends and Family Test Score: Community

97%Patients recommend this hospital. 137 responses.

Friends and Family test score: Outpatients

90%Patients recommend this hospital. 8342 responses.

Latest reviews of this hospital

Disgusting treatment by all!

I am a patient who suffers mental health issues the staff don't not recognise theses problems and to be honest can send a patient frm 1 ...

31 August 2016

My daughter had recently had her tonsils and adenoids taken out due to sleep...

My daughter had recently had her tonsils and adenoids taken out due to sleep apnea she had been sent home but we were told if she had any...

26 August 2016

cardiac care

After feeling unwell last month while out shopping I phoned for ambulance and was blue lighted to heartlands suffering a heart attack. As...

25 August 2016

Post op recovery

I had surgery at the hospital in July supposed day case upon coming round in recovery I was informed that I would be admitted overnight t...

24 August 2016

Thoracic Surgery - Outstanding Care

I have just had a three night stay in Heartlands Hospital - Ward 4. One night on HDU and the other two on the main ward. I would like t...

22 August 2016

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust