Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 141 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

103% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

95% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

108% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

90%Patients recommend this hospital. 1031 responses

Friends and Family Test score: A&E

72%Patients recommend this hospital. 771 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

68%staff recommend this hospital for care. 22 responses

Friends and Family Test score: Staff - Work

64%staff recommend this hospital as a place to work. 22 responses

Latest reviews of this hospital

Very rude and not supportive staff

Hi, yesterday I visited hospital because of I twisted my ankle and after a long wait I saw nurse and found them very rude and not helpful...

18 May 2015

my 75 year old mother is waiting for an op

My mom was admitted to Heartlands twice in one week as an emergency, I cannot fault the nursing care she has received but the medical car...

17 May 2015

I always had someone attending me

I am 85 years old and I fell badly in the street in Solihull. A very caring policeman stayed with me until the ambulance arrived. The amb...

17 May 2015

The Angels of HASU Ward 23

I would like to thank you from the bottom of my heart for caring for my Mother Frances. She had a bleed on the brain whilst travelling f...

15 May 2015

Credit to uniform

CPAP Machine service only, due to building works was lost entirely, but plenty of directional help from staff. at destination attended t...

28 April 2015

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Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust