Western Eye Hospital

020 3312 6666 153-173 Marylebone Road , London, NW1 5QH

3.5 out of 5 stars

Based on 66 ratings for this hospital


  • CQC inpatient survey - your feedback is important to us


The Western Eye Hospital

A specialist eye hospital with a 24/7 A&E department. Facilities include outpatients, inpatients, day case and inpatient surgery, and a 24-hour eye accident and emergency service.

Contact details, map and directions

Western Eye Hospital

Tel: 020 3312 6666

Address: 153-173 Marylebone Road, London, NW1 5QH

Website: https://www.imperial.nhs.uk/our-locations/western-eye-hospital

Get directions to Western Eye Hospital

Departments and services

To search for a specific treatment, use our full list of departments

Latest news

CQC inpatient survey - your feedback is important to us

If you’ve been an inpatient at one of our hospitals in July 2017 you may receive a questionnaire from Picker on behalf of the Care Quality Commission (CQC).

The CQC carries out a number of patient questionnaires each year. The results are displayed on the CQC website and are used by our staff to continue making improvements to our services. Questionnaires are voluntary and confidential.

If you receive the latest inpatient questionnaire in the next two to three months we would be grateful if you can complete and submit, so that we can continue to learn and improve.

If you wish to opt-out please contact our patient experience team by emailing patient.experience@imperial.nhs.uk or calling 0203 312 1758.

Last updated on 06 July 2017.

Quality of service at Western Eye Hospital

Care Quality Commission inspection ratings

Friends and Family Test: Inpatient

97%Patients recommend this hospital. 115 responses

Friends and Family Test score: A&E

93%Patients recommend this hospital. 426 responses

Friends and Family Test score: Staff - Care

81staff recommend this hospital for care. 341 responses. 10098 staff work at this trust.

Friends and Family Test score: Staff - Work

67staff recommend this hospital as a place to work. 341 responses. 10098 staff work at this trust.

Friends and Family test score: Outpatients

90%Patients recommend this hospital. 7058 responses.

Latest reviews of this hospital

Poor Staff Treatment and 24h but not before 8.30

I walked in at 5.45am, the reception staff although helpful was more interested in their phone then helping a customer. Then when I walke...

15 September 2017

NHS staff at their best.

I visited yesterday, having been referred by my local hospital with a suspected retinal detachment. The waiting room was crowded with man...

6 September 2017

Rude and disrespectful service from staff

So I had travelled a hour into London to visit the western eye hospital as instructed my doctor , I had been poked in the eye excessively...

1 September 2017

Appalling waiting time. One doctor for the whole of A&E!

I have currently been waiting in the Western Eye A&E for four hours to be seen by a doctor. Since 9pm only one doctor has been on sta...

30 August 2017

4hrs and 45 mins have not seen Doctor yet ONLY one Doctor on

We have been waiting for over 4hrs and 45 mins we have not yet seen a Doctor. The waiting time in between 4hrs to 5hrs as there is only O...

30 August 2017

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Last updated on 06 July 2017.

Information supplied by Imperial College Healthcare NHS Trust