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Norfolk and Norwich University Hospital

Telephone: 01603 286 286
Address: Colney Lane, Norwich, Norfolk, NR4 7UY
Website: http://www.nnuh.nhs.uk

4.5 out of 5 stars

Based on 215 ratings for this hospital

Overview

The Norfolk and Norwich University Hospital is a modern teaching hospital and was formally opened by The Queen in 2004. The university hospital offers attractive and modern facilities for patient care. Our vision is to provide every patient with the care we want for those we love the most. Patients rate us highly in the Friends and Family test which asks people if they would recommend the service to someone else needing similar treatment. 

The Care Quality Commission in-patient surveys consistently place patient satisfaction with quality of care as among the very best in the country.

The Norfolk and Norwich University Hospital is an academic teaching centre that works in partnership with the University of East Anglia's Faculty of Medicine and Health Sciences.

Contact details, map and directions

Norfolk and Norwich University Hospital

Tel: 01603 286 286   Fax: 01603 287 547

Address: Colney Lane, Norwich, Norfolk, NR4 7UY

Website: http://www.nnuh.nhs.uk

Email: communications@nnuh.nhs.uk

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Quality of service at Norfolk and Norwich University Hospital

Care Quality Commission inspection ratings

% of registered nurse day hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

102% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

91% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

114% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.1% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

6.38% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

96%Patients recommend this hospital. 1279 responses

Friends and Family Test score: A&E

93%Patients recommend this hospital. 576 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

82%staff recommend this hospital for care. 130 responses

Friends and Family Test score: Staff - Work

49%staff recommend this hospital as a place to work. 130 responses

Friends and Family test score: Outpatients

97%Patients recommend this hospital. 239 responses.

Latest reviews of this hospital

Edgefield Ward

Was admitted to this ward after operation yesterday, not one ward nurse came to see me for,3 hours, eventually I went to the nurse!, all ...

28 August 2015

Excellent service at the Breast clinic

I attended the above on 20th August 2015 and was, at all times, treated with respect and dignity. The department was very busy but all ...

27 August 2015

Very different from previous stay.and discharged with a Picc

Last year in 2014 I was on Earsham Ward for the same as this year, the debridement of a haematoma and skin graft. Last year after surg...

19 August 2015

Perfection from Reception to Discharge

It cannot be easy to explain to any individual that they are at risk of cancer. In my case this was done both professionally and consider...

17 August 2015

lack of communication

I stayed in your hospital for 2 nights and was extremely concerned about about the lack of communication between dr and nurse, doctor and...

7 August 2015

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Last updated on 23 December 2013.

Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust