Norfolk and Norwich University Hospital

Telephone: 01603 286 286
Address: Colney Lane, Norwich, Norfolk, NR4 7UY
Website: http://www.nnuh.nhs.uk

4.5 out of 5 stars

Based on 216 ratings for this hospital

Overview

The Norfolk and Norwich University Hospital is a modern teaching hospital and was formally opened by The Queen in 2004. The university hospital offers attractive and modern facilities for patient care. Our vision is to provide every patient with the care we want for those we love the most. Patients rate us highly in the Friends and Family test which asks people if they would recommend the service to someone else needing similar treatment. 

The Care Quality Commission in-patient surveys consistently place patient satisfaction with quality of care as among the very best in the country.

The Norfolk and Norwich University Hospital is an academic teaching centre that works in partnership with the University of East Anglia's Faculty of Medicine and Health Sciences.

Contact details, map and directions

Norfolk and Norwich University Hospital

Tel: 01603 286 286   Fax: 01603 287 547

Address: Colney Lane, Norwich, Norfolk, NR4 7UY

Website: http://www.nnuh.nhs.uk

Email: communications@nnuh.nhs.uk

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Quality of service at Norfolk and Norwich University Hospital

Care Quality Commission Inspection Ratings

% of registered nurse day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

95% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

103% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.1% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

6.38% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

95%Patients recommend this hospital. 991 responses.

Friends and Family Test score: A&E

87%Patients recommend this hospital. 527 responses.

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

75% of staff would recommend this organisation as a place to be treated. 577 responses. 6953 staff work at this organisation.

Friends and Family Test score: Staff - Work

57% of staff would recommend this organisation as a place to work. 577 responses. 6953 staff work at this trust.

Latest reviews of this hospital

Top inpatient experience at LABOUR (deliveery suit ward)

Highly professional midwives, doctors and caring assistants. Respectful, caring, confident and knowledgable. Didn't feel like a dime w...

27 February 2015

waiting still for op after 4 months & 2 cancelled ops

When getting cancelled a second time for my wife’s op, I rang & explained I wanted to talk to someone, as it was 5pm on a Friday ther...

23 February 2015

Another cancelled op

My wife 6 weeks later after her having been cancelled to have her gallbladder removed gets to go in again, arrive 10.30am & she is 1st on...

23 February 2015

Op cancelled

Took my wife into hospital at 6.30am for her op for her gallbladder to be removed, had been on waiting list in extreme pain requiring ora...

23 February 2015

Excellent care

I had a minor operation at short notice due to a cancellation. Although the ward was extremely busy and I had a long wait, I felt that I ...

20 February 2015

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Last updated on 23 December 2013.

Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust