Princess Of Wales Hospital

Telephone: 01353 652000
Address: Lynn Road, Lynn Road, Ely, Cambridgeshire, CB6 1DN

4.5 out of 5 stars

Based on 51 ratings for this hospital


The Princess of Wales Hospital (Cambridgeshire Community Services NHS Trust) sees more than 40,000 patients a year through its specialist outpatient services.The Princess of Wales Hospital is a former RAF establishment that opened in 1940. It was renamed from RAF Ely in 1987 following a visit from HRH the Princess of Wales and in 1993 was taken over by Lifespan Healthcare NHS Trust and began to develop its services.

The main hospital site is open from 7.30am to 6.30pm.  For individual service opening times please contact the service direct.


Safe staffing levels

Our nursing staff treat those in their care with compassion and respect, in patient’s homes, wards and clinics across the Trust.

NHS England and the Care Quality Commission have issued joint guidance on publishing staffing levels on our inpatient wards. To view the latest report, click here.

Integrated response point (IRP) District Nurses, OT, Reablement: 0844 931 0045

As a patient, carer or relative sometimes you might need to turn to someone for help, advice or support.  Please do not hesitate to e mail or telephone Patient Advice and Liaison Service (PALS), if you have any questions relating to services delivered from this hospital, clinic or health centre. 

PALS opening hours are Monday to Friday 9 am to 5 pm, not including public holidays. 

 If you call and the number is engaged, please leave a short message, including your name and telephone number along with dialling code, and we will contact you as soon as possible.
01480 355 184
0800 013 2511
07507 195 375


For urgent care Cambridgeshire - 6pm to 8am 
Patient Line - 111
Admin Line - 01223 726050
Website -

Contact details, map and directions

Princess Of Wales Hospital

Tel: 01353 652000   Fax: 01353 652003

Address: Lynn Road, Lynn Road, Ely, Cambridgeshire, CB6 1DN


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Departments and services

Useful numbers:

Welney Ward - 01353 652194

Outpatient Clinics - 01353 652016

Medical Records - 01353 652015

Physio clinics – 01353 652046

Xray – 01353 652075

Minor Injuries - 01353 656675

MRC Epidemiology Unit - 01353 652082

To search for a specific treatment, use our full list of departments

Quality of service at Princess Of Wales Hospital

This hospital is managed by Cambridgeshire Community Services NHS Trust

Care Quality Commission inspection ratings

% of patients who have been hurt in a fall in the last 3 days

1.62% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

5.22% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test score: Staff - Care

84%staff recommend this hospital for care. 251 responses

Friends and Family Test score: Staff - Work

61%staff recommend this hospital as a place to work. 251 responses

Friends and Family Test Score: Community

98%Patients recommend this hospital. 1033 responses.

Some services at this hospital are provided by other trusts. See the full list of departments for more information.

Latest reviews of this hospital

My thanks to The Princess of Wales Hospital and nurses

I visited the Minor Injuries unit today and was seen within 5 minutes after been checked in by friendly receptionist. The nurse checke...

7 September 2015

Lower back pain

I visited minor injuries this morning after awful night with lower back pain. I waited only 10mins and was seen by a nurse practitioner w...

23 July 2015

Consistantly good

I have been to this surgery a few times over the past ten or so years and every time it has been clean, friendly, quick and I have always...

20 July 2015

Very pleasant experience

Just have to say that I was treated very well and with a smile. I felt reassured and left armed with useful information about caring for...

7 July 2015

Fall resulting in broken wrist

I fell on Thursday and my daughter in law took me straight to minor injuries dept as I live in Ely. I was seen immediately and x-rayed st...

4 July 2015

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Last updated on 18 May 2015.

Information supplied by Cambridgeshire Community Services NHS Trust