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Weston General Hospital

01934 636363 Grange Road, Uphill , Weston-Super-Mare, BS23 4TQ

4 out of 5 stars

Based on 79 ratings for this hospital


  • News from Weston General Hospital
  • Weston seen as “Caring” by the Care Quality Commission with further improvements needed
  • News and views from Weston


Nurse with patient

Weston General Hospital is part of Weston Area Health NHS Trust – the smallest acute Trust in England.

We're a small, friendly, patient-focused NHS General Hospital, with over 2,000 staff who help us deliver a range of excellent clinical services both on-site and in partnership with larger hospitals across Bristol and Somerset. 

We provide acute and rehabilitation hospital services, and some community health services, to residents of the North Somerset area – a population of around 212,000 people.

Our services include Orthopaedics, a midwife run maternity unit, an Oncology Day Unit, Cardiology, WISH sexual health clinic, day surgery, general surgery and a 24 hour Emergency Department. Please note there is no Walk In Centre at Weston Hospital.

We also provide specialist support for elderly patients such as a dementia cafe and stroke services. We provide care to the people of Weston and North Somerset from the very beginning of their life to its later stages.

Our patients' well-being is at the heart of everything we do. A clean environment and good facilities are as important to patients in hospital as their clinical care.

In a national survey we scored highly for cleanliness with a 98% rating. Our food was also voted among the best in the region scoring 98.9%. We cater for all lifestyle and religious dietary requirements and we offer vegetarian, halal, kosher and gluten free options. We also have a Costa Coffee in the front entrance and Rafters restaurant on the ground floor.

Our in-patients also benefit from free Wi-Fi and can bring smart phones etc into hospital. Patients can also listen to in-house entertainment from our award winning Sunshine radio station.

We offer a full chaplaincy service for people of all faiths and we are also able to provide private facilities for our patients through The Waterside Suite where all profits go back into the hospital. 

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Contact details, map and directions

Weston General Hospital

Tel: 01934 636363   Fax: 01934 647029

Address: Grange Road, Uphill, Weston-Super-Mare, BS23 4TQ



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Latest news

News from Weston General Hospital

For all the latest news from Weston General Hospital, please visit the news section of our website HERE. 

Last updated on 17 February 2016.

Weston seen as “Caring” by the Care Quality Commission with further improvements needed

The Care Quality Commission (CQC) have released their inspection report on Weston Area Health NHS Trust and have given Weston an overall rating of Requires Improvement.

In all areas of its service, the Trust  was rated as  Good for caring  and  staff received “overwhelmingly positive” praise and were described in the report by patients as “dedicated, “compassionate”  “kind and respectful”.


Child and adolescent mental health community services received an overall rating of Outstanding. Strong nurse leadership and staff engagement were also given special praise by the CQC.

Two specific safety concerns meant that safety in the Trust was rated as Inadequate. This was around the assessment and management of patients in the Emergency Department (ED) during busy periods of high patient attendance, and medical staffing levels - especially in medical care - impacting on to the supervision of junior doctors.


New Chief Executive of Weston Area Health NHS Trust, James Rimmer, describes the Trust’s reaction to the report:  

 “We are extremely proud that our services have been rated “good” for caring across the board. We have a great team of staff and volunteers at Weston and I’d like to thank them all for their hard work and loyalty to our patients. We fully take on board the CQCs findings. Weston requires improvement. Our staff truly care about their patients, and I’m confident they’ll deliver it.


“The CQC told us how clean the hospital is and how engaged and patient focused we are as an organisation. We can see from this latest inspection that the Trust has made significant progress since our last CQC visit two years ago” he said.


“Nevertheless the report has raised significant concerns. We recognise there needs to be an urgent and intense focus on safety in the two areas the CQC have identified for urgent improvement, as well as focusing on those services highlighted as requiring improvement.”


Several actions have already been taken as a result of the CQC report.  These include:


Emergency Department (ED)

  • A revised patient assessment process has been implemented in line with national guidance so ED can cope better during periods of high patient attendance.
  • A strengthened assessment process has been introduced, so there is early review of patients with closer monitoring of ambulance arrivals during periods of high demand.

Talking about actions in the Emergency Department James said “The Trust has already taken action to improve our patient assessment times since the CQC visit in May. Patients can now be assured our initial assessment will be much more timely.”


Actions on Medical staffing

  • Developing new partnership arrangement with surrounding Trusts. Increasing medical staff numbers by looking at sharing doctors and clinical work.
  • Improving the support, training and supervision of junior doctors by the Consultant teams through new induction programme. Intensifying levels of supervision and increasing Consultant time on the wards.

Reacting to concerns about medical staffing  James said:


“Our Consultant and medical teams work extremely hard, but this issue will only be tackled by taking a region wide approach. Currently I’m in discussions with surrounding Trusts to create new partnerships and arrangements to help us.


The skill mix of staff and admissions procedure into the Harptree High Care Unit was also raised as a particular concern in the report. As a result the Trust has increased the staff to patient ratio. Admissions into Harptree are now overseen by a Consultant with greater oversight from the Intensive Care Unit.

Read more HERE 


Last updated on 26 August 2015.

News and views from Weston

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Alternatively visit our website

Last updated on 27 October 2014.

Quality of service at Weston General Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

108% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

109% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

106% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.46% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

11.47% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

95%Patients recommend this hospital. 529 responses

Friends and Family Test score: A&E

87%Patients recommend this hospital. 226 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

7070% staff recommend this hospital for care. 76 responses. 1698 staff work at this trust.

Friends and Family Test score: Staff - Work

5555% staff recommend this hospital as a place to work. 76 responses. 1698 staff work at this trust.

Friends and Family test score: Outpatients

96%Patients recommend this hospital. 775 responses.

Latest reviews of this hospital

I went into steephome at beginning September 2016

I first went into steephome staff were all lovely stayed for a week after being in the S.A.U. unit staff there were great to found out ga...

20 October 2016


My review is to say at the moment I feel onece I was seen in clinic the consultant could not have been more considerate and sensitive to ...

16 October 2016

Immediate diagnosis and referral for regional specialist sur

One week from admission to appointment for surgery at regional specialist unit. Hospital knew what needed, explained it all very well, kn...

7 October 2016

Gallbladder problems!

Been having ongoing problems with my gallbladder since April 2016, been admitted as an emergency 4 times in total now, surgery was discus...

6 October 2016

1st treatment Foot check up and was really pleased

1st treatment 5th October 2016 and was really pleased> was worried that would have a male but was really happy that I had a lovely lady w...

6 October 2016

Nearby Hospitals

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Last updated on 27 July 2016.

Information supplied by Weston Area Health NHS Trust