Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

4 out of 5 stars

Based on 149 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission national standards

Some standards not met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

103% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

Friends and Family Test : Inpatient

91%Patients recommend this hospital. 801 responses.

Friends and Family Test score: A&E

65%Patients recommend this hospital. 916 responses.

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

58% of staff would recommend this organisation as a place to be treated. 1142 responses. 10398 staff work at this organisation.

Friends and Family Test score: Staff - Work

46% of staff would recommend this organisation as a place to work. 1140 responses. 10398 staff work at this trust.

Latest reviews of this hospital

wasn't happy with the way i was treated

I injured my leg on the 26th September while playing rugby as I went to catch the ball I fell and landed awkwardly on my leg and heard a...

25 November 2014

Cancer care and diagnosis

My wife was diagnosed with late stage womb cancer and was admitted for a blood transfusion prior to chemotherapy. As soon as the word c...

19 November 2014

Sent home with undiagnosed cellulitis and vomiting

So I came in to heartlands hospital A&E after my dental abscess had turned into cellulitis on my face where my cheek was severely sw...

17 November 2014

stunned

I had up to recently rated Hartlands , but having had my op cancelled 4 times and the last time on the admissions ward where they had no ...

10 November 2014

My hospital visit

I must say that my treatment at the Lipid Clinic was a pleasant experience.The staff were very friendly and I was very happy with the way...

5 November 2014

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Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust