Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

4 out of 5 stars

Based on 133 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission national standards

Some standards not met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

102% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

105% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.54% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

3.82% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test score: Inpatient

57 from 424 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience
More detail

Friends and Family Test score: A&E

11 from 907 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience

Friends and Family Test score: Maternity

Latest reviews of this hospital

Diabetic avoid this place

I live in Birmingham and I want to tell you what happened to me at Heartlands Hospital yesterday. On Sat I got a swelling in my gum which...

2 September 2014

amazing hospital!

The care i received in may 2014 was of a very high standard, my son was born by water birth and all my wishes followed, nothing was too m...

29 August 2014

Disabled Parking

I don't expect the hospital runs the parking, but my wife recently spent a week on ward 23, they were all brilliant - thank you all so mu...

23 August 2014

I was a visitor as my son and his partner had a baby on 3.8

The ground floor toilets of the maternity unit smelt, there were only 2 female toilets and 1 wouldn't flush, there was no toilet paper, n...

15 August 2014

ENT's New computer appointment system caused my infection!

The staff at the Micro suction area are wonderful. But are seriously let down by the new appointment system! I have been attending this...

12 August 2014

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Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust