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Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 146 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

112% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

93%Patients recommend this hospital. 1552 responses

Friends and Family Test score: A&E

76%Patients recommend this hospital. 1236 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

71%staff recommend this hospital for care. 768 responses. 10364 staff work at this trust.

Friends and Family Test score: Staff - Work

52%staff recommend this hospital as a place to work. 768 responses. 10364 staff work at this trust.

Friends and Family Test Score: Community

98%Patients recommend this hospital. 184 responses.

Friends and Family test score: Outpatients

90%Patients recommend this hospital. 4547 responses.

Latest reviews of this hospital

Misleading information on visiting times

I have been in Heartlands hospital for four weeks, and the provision for child visitors is quite frankly appalling. Not only do the diffe...

2 December 2016

Patient care

My partner was brought into ward 7 with severe migraine, after a failed lumber puncher she was sent home, still in pain, less than 12 hou...

2 December 2016

Awards for Nurses on Ward

My husband was on Ward 5 after A&E. In his bay there were two very difficult patients, one of whom required security to prevent him doing...

30 November 2016

I am on the mend now

I arrived at Heartlands A and E dept one afternoon about 1. 00. I was in extreme pain from sciatica, there was a small queue which went d...

29 November 2016

Became in patient on ward 5, following a clinic appt

I suffered with subglottis stenosis, so found myself on ward 5, the staff were caring, but didn't have time to spend with patients when t...

24 November 2016

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust