Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

4 out of 5 stars

Based on 151 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission Inspection Ratings

% of registered nurse day hours filled as planned (Hospital)

99% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

108% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

Friends and Family Test: Inpatient

88%Patients recommend this hospital. 1020 responses.

Friends and Family Test score: A&E

69%Patients recommend this hospital. 967 responses.

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

68% of staff would recommend this organisation as a place to be treated. 22 responses. 10444 staff work at this organisation.

Friends and Family Test score: Staff - Work

64% of staff would recommend this organisation as a place to work. 22 responses. 10444 staff work at this trust.

Latest reviews of this hospital

Excellent in every way a lovely team

I was very nervous about having my broken nose realigned under general anaesthetic(17th Dec). The Surgeon and the anaesthetist and all t...

18 December 2014

Endoscopy without sedation.

Was very nervous about this procedure as I hate being sick/gagging. Due to moving house I decided not to have a sedative and just the thr...

29 November 2014

wasn't happy with the way i was treated

I injured my leg on the 26th September while playing rugby as I went to catch the ball I fell and landed awkwardly on my leg and heard a...

25 November 2014

Cancer care and diagnosis

My wife was diagnosed with late stage womb cancer and was admitted for a blood transfusion prior to chemotherapy. As soon as the word c...

19 November 2014

Sent home with undiagnosed cellulitis and vomiting

So I came in to heartlands hospital A&E after my dental abscess had turned into cellulitis on my face where my cheek was severely sw...

17 November 2014

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Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust