Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 160 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

109% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

92%Patients recommend this hospital. 1464 responses

Friends and Family Test score: A&E

77%Patients recommend this hospital. 625 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

71%staff recommend this hospital for care. 768 responses. 10364 staff work at this trust.

Friends and Family Test score: Staff - Work

52%staff recommend this hospital as a place to work. 768 responses. 10364 staff work at this trust.

Friends and Family Test Score: Community

96%Patients recommend this hospital. 106 responses.

Friends and Family test score: Outpatients

93%Patients recommend this hospital. 2168 responses.

Latest reviews of this hospital

the treatment of my mother

my mom passed away in heartlands hospital nearly a year ago she was admitted with an infection treatment was started she began to improve...

23 March 2017

Early Pregnancy and miscarriage

I attended A&E with lower abdominal pain and spotting. The wait was long but the doctor I saw was incredible. He was kind, compassion...

22 March 2017

All staff in ward h9

I have just been discharged from heartlands hospital ward 9 I would like to send a big thank you to all the staff there they are truly pr...

18 March 2017

I experienced a miscarriage and was distraught. The nurse from heartlands...

I experienced a miscarriage and was distraught. The nurse from heartlands hospital epau was amazing and went above and beyond to help me ...

16 March 2017

It's all thanks to these amazing people.

Just a quick, but huge thank you to the maternity team at Heartlands for the care of myself and my little boy and little girl. With an...

13 March 2017

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust