Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 150 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission Inspection Ratings

% of registered nurse day hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

102% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

95% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

101% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

Friends and Family Test: Inpatient

86%Patients recommend this hospital. 1140 responses.

Friends and Family Test score: A&E

68%Patients recommend this hospital. 855 responses.

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

68% of staff would recommend this organisation as a place to be treated. 22 responses. 10444 staff work at this organisation.

Friends and Family Test score: Staff - Work

64% of staff would recommend this organisation as a place to work. 22 responses. 10444 staff work at this trust.

Latest reviews of this hospital

Poor note keeping with regards to hydration and nutrition !

My step-father is virtually a prisoner in the hospital and loosing weight rapidly ! He was 57.6 kilos on arrival and three weeks later ha...

25 January 2015

Credit where it's due

I was referred to heartlands cardiology dept by my Gp , as my local hospital had a waiting time to see a cardiologist of 3 months and hea...

21 January 2015

service and care unacceptable

My family member was in hospital,was not provided with high level of care.doctors and nurses were skeptical on the outcomes of treatment....

8 January 2015

No respect

Spoke to a local GP over the phone whom told me to go straight to the hospital, got their was sent through to A&E department, one of ...

6 January 2015

My time in Heartlands.

I was admitted to the ICU ward suffering from a heart attack, and remained in there for over four days, but have no recall of the treatme...

2 January 2015

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Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust