Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 160 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

109% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

92%Patients recommend this hospital. 1464 responses

Friends and Family Test score: A&E

77%Patients recommend this hospital. 625 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

71%staff recommend this hospital for care. 768 responses. 10364 staff work at this trust.

Friends and Family Test score: Staff - Work

52%staff recommend this hospital as a place to work. 768 responses. 10364 staff work at this trust.

Friends and Family Test Score: Community

96%Patients recommend this hospital. 106 responses.

Friends and Family test score: Outpatients

93%Patients recommend this hospital. 2168 responses.

Latest reviews of this hospital

follow-up review

on the 22/05/2016 I had a camera down my throat at Heartlands Hospital. It is now the 22/04/2017 and I am still waiting for the date a my...

22 April 2017

A family member has a stroke recently and was taking to Heartland Hospital. The

A family member has a stroke recently and was taking to Heartland Hospital. The care has been very good and the physio and occupational t...

18 April 2017

Thank you X-ray/ultrasound department.

I had my appointment today in the ultra sound department today (despite it being an Easter Sunday). As soon I as walked into the unit I w...

16 April 2017

My child suffered nose bleeds for 2 weeks no body really hw

My child been suffering from nose bleeds for two week, been everywhere nobody helped us but at last we went to this hospital the A&E doct...

12 April 2017

Infection Control

poor infection control policy on ward 2 Staff need to be challenged and asked do they actually know what they are suppose to be doing. ...

6 April 2017

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust