Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

4 out of 5 stars

Based on 139 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission national standards

Some standards not met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

103% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

107% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

Friends and Family Test : Inpatient

92%Patients who would recommend this hospital as a place to be treated. 966 responses.

Friends and Family Test score: A&E

69%Patients recommend this hospital. 941 responses.

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

58% of staff would recommend this organisation as a place to be treated. 1142 responses. 10398 staff work at this organisation.

Friends and Family Test score: Staff - Work

46% of staff would recommend this organisation as a place to work. 1140 responses. 10398 staff work at this trust.

Latest reviews of this hospital

A & E attendance 9 October 2014

I attended A & E Heartlands with my daughter midday 9 October 2014. The two main nurses (one male, one female) who cared for my daug...

10 October 2014

Excellent care

Many thanks to the staff on both wards 20 and 6 for the excellent care during my stay when I was admitted on 19 september suffering from ...

6 October 2014

How my mother was treated

My mother, Maryse, was admitted to this hospital in Feb 2014, at around 10 30pm as she had fallen down the stairs. The following items ar...

3 October 2014

referral from Solihull Hospital

After being seen at the Badger Clinic and having a phone line assessment my daughter who was experiencing abdominal pain was told to go t...

3 October 2014

My two same day admissions

Dear Sir or Madam I have been a patient at Heartlands for over 4 years and recently on 5th September my r\h nephrostomy tube fell out an...

25 September 2014

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Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust