Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 142 ratings for this hospital

News:

  • Quality Accounts 2013/14

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2013/14

Please find below our Quality Accounts for 2013/14.

Associated document

Quality Accounts.pdf (.pdf, 3.26 MB)

Last updated on 26 June 2014.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

% of registered nurse day hours filled as planned (Hospital)

99% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

103% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

110% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

90%Patients recommend this hospital. 1127 responses.

Friends and Family Test score: A&E

70%Patients recommend this hospital. 829 responses.

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

68%staff recommend this hospital for care. 22 responses

Friends and Family Test score: Staff - Work

64%64%% staff recommend this hospital as a place to work. 22 responses

Latest reviews of this hospital

Poor Treatment

My wife's GP phoned heft for referral. Someone from single point of access called us before 10:30 asking us to come to A&E at 11:00 and s...

21 March 2015

Incompetent staff

I am writing on behalf of my father (who suffers from Alzheimer's, vascular dementia and two fractured hips therefore is unable to walk) ...

12 March 2015

Prostatectomy Cancer Patient

It took months to get a simple op after cancer was diagnosed. we thought that was the biggest problem that we faced. Now it appears our s...

9 March 2015

Not happy at all

Today i went into A and E , and I am not happy with the care provided, i told the nurse theres urine in my blood like a lot of it and its...

26 February 2015

My son's emergency surgery

I initially took my 14 year old son Louis Poole to Solihull hospital A&E at approx 6.30 am on Tuesday 24th February after he awoke wi...

26 February 2015

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Last updated on 26 June 2014.

Information supplied by Heart Of England NHS Foundation Trust