Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 136 ratings for this hospital

News:

  • Quality Accounts 2014/15

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2014/15

Please see below for Heart of England's NHS Foundation Trust 2014/15 Quality Accounts.

Associated document

Quality Account 2014 15.pdf (.pdf, 1.87 MB)

Last updated on 24 June 2015.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

101% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

112% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 1226 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

64%staff recommend this hospital for care. 495 responses

Friends and Family Test score: Staff - Work

54%staff recommend this hospital as a place to work. 495 responses

Friends and Family Test Score: Community

98%Patients recommend this hospital. 177 responses.

Friends and Family test score: Outpatients

90%Patients recommend this hospital. 10558 responses.

Latest reviews of this hospital

Fantastic clinicians!

I attended the A&E department of this hospital. The paramedics who came to my house were very thorough, I can't recall their names but th...

8 February 2016

Treatment was brilliant

I had treatment at heartlands hospital for a colonoscopy I was petrified but the nurses that gets you ready for the investigation was ver...

26 January 2016

disabled parking

The website is poor with very little information regarding blue badge parking, the location and what to do if all allocated spaces are fu...

26 January 2016

What a great team on the Cardiology Dept. Received a very efficient...

What a great team on the Cardiology Dept. Received a very efficient service. The receptionist was extremely kind to book my echo and 24h...

26 January 2016

Brilliant Post Stroke Care

I suffered a stroke on March15 2015 at 2.00pm,. I was so fortunate my wife rushed me straight to Good Hope A&E Ambulance entrance. I was ...

25 January 2016

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Last updated on 24 June 2015.

Information supplied by Heart Of England NHS Foundation Trust