Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 156 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

109% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

92%Patients recommend this hospital. 1464 responses

Friends and Family Test score: A&E

77%Patients recommend this hospital. 625 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

71%staff recommend this hospital for care. 768 responses. 10364 staff work at this trust.

Friends and Family Test score: Staff - Work

52%staff recommend this hospital as a place to work. 768 responses. 10364 staff work at this trust.

Friends and Family Test Score: Community

96%Patients recommend this hospital. 106 responses.

Friends and Family test score: Outpatients

93%Patients recommend this hospital. 2168 responses.

Latest reviews of this hospital

Excellent care

Seeing many poor reviews I felt I must write a review to redress the balance. My experience of Heartlands was excellent. I was in hospi...

22 February 2017

Abcess on by rear end

I would like to thank the staff who helped me on Wards 11 and 12 on the evening of February 20th and the following morning. They responde...

22 February 2017

The care absolutely brilliant

Fantastic nurses and dr gave 100% care in A&E then when a member of my family was then taken up to ITC again, the care absolutely bri...

8 February 2017

poor elderly care at Heartlands

My 95 yesr old disabled father was admitted last evening. Taken to an assessments ward and left for over an hour before anyone even spok...

5 February 2017

HCAs are extremely poor on Ward 30

Very bad experience with HCA staff on ward 30 - soiled pad left on display in open toilet for 2 hours - eventually 3 HCA's removed - elde...

2 February 2017

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust