Heartlands Hospital

Telephone: 0121 424 2000
Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS
Website: http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 140 ratings for this hospital

News:

  • Quality Accounts 2014/15

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2014/15

Please see below for Heart of England's NHS Foundation Trust 2014/15 Quality Accounts.

Associated document

Quality Account 2014 15.pdf (.pdf, 1.87 MB)

Last updated on 24 June 2015.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

99% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

106% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

91%Patients recommend this hospital. 663 responses

Friends and Family Test score: A&E

76%Patients recommend this hospital. 749 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

61%staff recommend this hospital for care. 477 responses

Friends and Family Test score: Staff - Work

50%staff recommend this hospital as a place to work. 477 responses

Friends and Family Test Score: Community

96%Patients recommend this hospital. 134 responses.

Latest reviews of this hospital

A & E

I attended A & E via ambulance due to breathing problems on the evening of 15/06/15. I did wait quite a while but the hospital nurse was...

17 June 2015

pointless!

Not actually a walk in centre at all despite coming up as such on an online search! Badger unit which u have to call and book an appointm...

16 June 2015

Unfortunately this a complaint about our experience. I took my mother for her...

Unfortunately this a complaint about our experience. I took my mother for her six monthly check. Her appointment was for 1100am and withi...

11 June 2015

Following a suspected dislocated hip we were advised to bring our grandmother...

Following a suspected dislocated hip we were advised to bring our grandmother into A&E by her Dr. As you can imagine the whole family wer...

9 June 2015

My Mother was admitted to hospital and during her stay had a sigmoidoscopy....

My Mother was admitted to hospital and during her stay had a sigmoidoscopy. After this it was recommended she was referred by to the Colo...

9 June 2015

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Last updated on 24 June 2015.

Information supplied by Heart Of England NHS Foundation Trust