Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 161 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

109% of planned level - This shows how well the ward's staffing requirements are being met

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 1718 responses

Friends and Family Test score: A&E

80%Patients recommend this hospital. 682 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

62%staff recommend this hospital for care. 489 responses. 10347 staff work at this trust.

Friends and Family Test score: Staff - Work

55%staff recommend this hospital as a place to work. 489 responses. 10347 staff work at this trust.

Friends and Family Test Score: Community

100%Patients recommend this hospital. 78 responses.

Friends and Family test score: Outpatients

95%Patients recommend this hospital. 2625 responses.

Latest reviews of this hospital

Poor Service

On 21st May 2017 my mother got brought in my ambulance at just before midday following numbness to her right leg. After being initially p...

21 May 2017

Waiting at A&E

This department is a joke got here just after 8 with my mother who is in severe pain with her knee and as a history of dvd Over an hour l...

8 May 2017

Incorrect information about NHS waiting times to be seen

The NHS says that for 9/10 of patients a wait of up to 17 weeks to be seen by the ENT department at Heartlands Hospital is normal. Try ac...

7 May 2017

Clinic wait times and lack of communication

My appointment was for 4: 30. At ten to five staff started leaving. No talking to waiting patients. Receptionists left and turned off lig...

4 May 2017

colonoscopy on Thursday at Heartlands Hospital

I attended Heartlands on Thursday 27th April for a colonoscopy. The doctor & nurses were all so pleasant & friendly they made me feel rel...

29 April 2017

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust