Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 146 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

117% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 1770 responses

Friends and Family Test score: A&E

70%Patients recommend this hospital. 1080 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

6262% staff recommend this hospital for care. 489 responses. 10347 staff work at this trust.

Friends and Family Test score: Staff - Work

5555% staff recommend this hospital as a place to work. 489 responses. 10347 staff work at this trust.

Friends and Family Test Score: Community

97%Patients recommend this hospital. 137 responses.

Friends and Family test score: Outpatients

90%Patients recommend this hospital. 8342 responses.

Latest reviews of this hospital

Wrong diagnosis

I came to a&e on Monday after waking up with pain in my side and difficulty to breathe. I went to my local walk-in clinic and I was s...

21 September 2016

A&E chaos

My partner has a condition that requires he attend A&E when his condition flares up so he can get emergency treatment bearing in mind he ...

20 September 2016

Planned c section

Just wanted to say thank you to the entire team at BHH Maternity Unit. I was admitted on 31/8/2016 for an elective ceaserian. The doctors...

10 September 2016

Why is my partner not getting help he needs

My Partner has arthritis in both knees and hands and his spine had Pneumonia 9 times, Copd /Asthma finds it hard to walk and breath no on...

8 September 2016

Giving birth at Heartlands Hospital was the worst experience

I had a terrible experience at Heartlands Hospital (Maternity Unit). I was induced at 38 weeks (due to complications). I was told by one ...

3 September 2016

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust