Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 159 ratings for this hospital

News:

  • Quality Accounts 2015/16

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

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Latest news

Quality Accounts 2015/16

Please see below for Heart of England's NHS Foundation Trust 2015/16  Quality Accounts.

Associated document

quality account_2016.pdf (.pdf, 1.09 MB)

Last updated on 29 June 2016.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

109% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.32% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.04% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

93%Patients recommend this hospital. 1540 responses

Friends and Family Test score: A&E

77%Patients recommend this hospital. 1063 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

71%staff recommend this hospital for care. 768 responses. 10364 staff work at this trust.

Friends and Family Test score: Staff - Work

52%staff recommend this hospital as a place to work. 768 responses. 10364 staff work at this trust.

Friends and Family Test Score: Community

99%Patients recommend this hospital. 148 responses.

Friends and Family test score: Outpatients

91%Patients recommend this hospital. 3154 responses.

Latest reviews of this hospital

We just want to take my mom home

My mom died of cancer. She was taken into Heartlands hospital, and passed away a few days later. We had to wait 9 days for the death cer...

22 January 2017

Assessment unit

Hi my father was admitted hvi g chest pains which turned out to be high blood pressure during the stay staff were love!y But the evening...

21 January 2017

Heartlands Hosptal, colonoscopy

I had a lengthy colonoscopy last Saturday at Heartlands Hospital, and I wanted to say that the staff of the Endoscopy Ward there were abs...

21 January 2017

Midwifery

I could not fault the delivery suite in the maternity unit. I have given birth to two children, the care has been amazing, midwives helpe...

18 January 2017

Had been north looking after my 92 year old mum who had recently undergone a...

Had been north looking after my 92 year old mum who had recently undergone a colostomy for bowel cancer. Felt very tired and out of sorts...

18 January 2017

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Last updated on 29 June 2016.

Information supplied by Heart Of England NHS Foundation Trust