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Northern General Hospital

0114 243 4343 Northern General Hospital, Herries Road , Sheffield, South Yorkshire, S5 7AU

4 out of 5 stars

Based on 103 ratings for this hospital

Contact details, map and directions

Northern General Hospital

Tel: 0114 243 4343

Address: Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AU


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PALS (Patient advice and liaison service)

You can talk to PALS who provide confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.

The Patient Services Team (PST) has replaced the Patient Advice and Liaison Service (PALS) and provides a point of contact for patients who have a concern but either don’t know which member of staff or department to raise it with, or feel that they need to speak to someone outside of the department or ward to which their concern relates.

The PST are knowledgeable and experienced in handling patients’ concerns and have overall responsibility for ensuring responses to complainants are co-ordinated effectively and efficiently.

The main responsibility of the PST is to provide a high quality initial response to complainants and to pass concerns and complaints to Directorates and Departments for investigation and resolution.

Where possible, the PST will deal with questions, complaints and straight forward low risk concerns there and then in order to provide a speedy service to callers. They can also offer advice and guidance to any member of staff who is trying to provide direct support to a patient or relative with a concern.

The Patient Services Team can be contacted Monday to Friday 9am till 5pm.

The team can be contacted in the following ways:

Telephone on 0114 271 2400,
Via email on

In person in the Patient Partnership Department on B Floor, RHH and the Huntsman main entrance on C Floor, NGH.

Outside of this time people can leave both telephone and email messages for the team to respond to on the next working day.


0114 271 2400

These trusts also provide services at Northern General Hospital

Sheffield Children's NHS Foundation Trust
0114 271 7000
Care UK
0333 321 8305

Don't know which trust provides the service you're looking for?
Look it up in Departments and services

Travel information

Rail information Sheffield station is approximately 5 miles from the Northern General Hospital. The station is linked to the Sheffield Interchange by a short covered walkway. Visitors travelling by rail can catch the 47 and 48 services from Sheffield Interchange. Please visit for timetable and ticket information. Local direction The hospital is around 3 miles to the north of the city centre. It is well signposted as 'A&E - adults' from all road approaches.

There are two main entranes to the hospital from Barnsley Road (better for access to A&E) and from Herries Road. Road information M1(N). Exit J34. Fourth exit at roundabout A6109. Follow A6109 to next roundabout. Third exit A6102, Fir Vale. At lights go straight across, continue and turn right into campus.

M1(S). Exit J36. Second exit at roundabout A6178. Straight on at first roundabout and second exit at second roundabout A6102, Fir Vale. At lights go straight across, continue and turn right into campus.
Bus information The Northern General Hospital is served by the P1, P2, B1, S1, S2, 20, 29, 47, 48, 75, 76, 97, 97A and 265. The P1, P2, S1 and S2 stop close to the main hospital buildings and the nearest stops for the remaining services are all less than 150 metres from the two main entrances.


There are a number of car parks situated at the Northern General Hospital.

The Trust operates a free shuttle bus service that transports patients and staff from car parks to buildings and bus stops around the campus. The bus service runs every 15 minutes and operates between 08.45 and 20.30 in the summer months and 08.45 and 21.30 in the winter months. Car parking charges at

Car parking

Parking available

Number of parking spaces

2,497car parking spaces

Disabled parking

Disabled parking available

Number of disabled parking spaces

163disabled car parking spaces

Average hourly car parking cost

£0.83per hour

Last updated on 18 May 2015.

Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust