Clay Cross Medical Centre

Telephone: 01246 862237
Address: Clay Cross Medical Centre, Bridge Street, Clay Cross, Chesterfield, Derbyshire, S45 9NG
Website: http://www.claycrosssurgery.co.uk/

4 out of 5 stars

Based on 2 ratings for this GP surgery

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 2 ratings for this GP surgery

Telephone access

3.5 out of 5 stars

(2 ratings)

Appointments

1.5 out of 5 stars

(2 ratings)

Dignity and respect

4.5 out of 5 stars

(2 ratings)

Involvement in decisions

3.5 out of 5 stars

(2 ratings)

Providing accurate information

4 out of 5 stars

(2 ratings)

Reviews

3 total

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Anonymous gave Clay Cross Medical Centre a rating of 3 stars

Trying to get an appointment if you are employed

It's practically impossible to get an appointment for within 2 weeks time without having time off work, it's impossible to see a nurse or have blood taken if you'r in full time employment, without having time off work. It seems that the system they operate here is best suited to the unemployed.

Visited in August 2014. Posted on 27 August 2014

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Clay Cross Medical Centre has not yet replied.

Anonymous gave Clay Cross Medical Centre a rating of 5 stars

appointments

One doctor is a very good Dr, you can talk and they listen, best by far. the only problem with this practice is getting appointments, lucky or unlucky lol that i see them every month so usually manage an appointment but trying to get in at other times i.e emergency is a nightmare, can sit and wait but not always appropriate, i like to see my regular dr but on this basis its who is available, they dont know you or your problems. most of the receptionists are also pleasant and helpful, hope this is helpful xx

Visited in May 2013. Posted on 22 May 2013

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Clay Cross Medical Centre replied on 15 July 2013

Thank you for your constructive comment. We are sorry for the delay in this response, but we are very happy to note that you are receiving a good service from our GP's.
Due to changes in the staffing of our doctors, and being a doctor down for a time which we have tried our best to fill the shortfall with trusted locums, we have done some work recently on our appointments system to access patient need. We have audited our appointments which showed a high number of patients who ‘Did not Attend’, and an amount of emergency appointments (the ones where we ask you to sit and wait) being abused. It has therefore been agreed by the practice to implement ways to combat these two areas in order to free up appointments.
We can understand your frustration, and as part of trying to improve the appointments system we will take your comments, along with our recent patient satisfaction survey, up with our Patient Group to carry on working on a solution.
You can book appointments up to 4 weeks in advance, and we do have appointments that can be booked on the day.
We are now fully staffed and hope that on-going work will address this issue for the future.

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barry smith recommended Clay Cross Medical Centre

great pratice !! thank you..

What I liked

i moved from another practice !! as never able to get to see Dr. but after being here it's great can now get in to see one any time & they are really great Dr's to..would advise anyone to take a really good luck as these Dr's are great thank's, Barry.

What could have been improved

i think every thing is just great !! as long as people can get in and see the Dr's i'm satisfied thank you..

Visited in July 2011. Posted on 05 July 2011

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