Holbrooks Health Team

Telephone: 024 76366775
Address: 71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN
Website: http://www.hht-nhs.co.uk/

2 out of 5 stars

Based on 13 ratings for this GP surgery

2 Stars

2 out of 5 stars

NHS Choices users' overall rating
Based on 13 ratings for this GP surgery

Telephone access

2.5 out of 5 stars

(11 ratings)

Appointments

2 out of 5 stars

(12 ratings)

Dignity and respect

3.5 out of 5 stars

(12 ratings)

Involvement in decisions

3.5 out of 5 stars

(12 ratings)

Providing accurate information

3 out of 5 stars

(10 ratings)

Reviews

15 total

g4vyf gave Holbrooks Health Team a rating of 1 stars

Terrible service

This was once a good practice but not any more you can never get an appointment and no body seems interested in you, I have been on the Phone for an appointment for up to a quarter of an hourduring opening hours and given up without anyone answering my call I have attended in person for an appointment and have been told there is a 3 to four weeks waiting list but then having said that my findings were that the waitinig room is always empty I have been a paitent at this practice since
the days in rotherham road but the place now moved several times to the now Tthe Holbrooks Health Centre" is now useless they might just as well pull it down and turn it into a takeaway, Recently i ran out of tablets and was told by the pharmacy to see the doctor for a repeat ...how does one do this when there is a 3 to 4 weeks waiting list and your going on holiday in 2 weeks time...the place has got in a word "Pathetic". I have been there for blood tests and have landed up at the near by chemists because of inexperienst nurses.I myself chalenged the attitude of this practice and asked and qoute " Well what if i need a doctor urgently and was told rather sarchastically "well call an ambulance" This practice suposed to be a state of the art practice (read there website) with fairly prompt appointments etc..well you try and get one and see what reply you get..

Visited in February 2014. Posted on 11 February 2014

Report as unsuitable

Holbrooks Health Team replied on 20 February 2014

Thank you for taking the trouble to record your views. Dr Holton has been asked to investigate what has gone wrong and his report and plan to put it right is available here: https://www.dropbox.com/sh/3db554pn4wytbli/ee9-bi-kuT
If you would prefer to receive this report by email please send a request to: hht.patients@nhs.net

The patients group have arranged to discuss Dr Holton’s plan and you would be very welcome to attend this meeting. The views of this meeting will determine what is done about appointments.

Holbrooks Evangelical Church Hall
Parkgate Road
Holbrooks
Coventry
CV6 4DG
At 6:30pm on Wednesday 26th February

We look forward to hearing from you and see you at this meeting. Afterwards, when changes have been put in place, we would greatly value your assessment of whether this has improved things.

Report as unsuitable

Anonymous gave Holbrooks Health Team a rating of 1 stars

Extremely concerned

My parents have been registered with the practice for decades (as was I until my 20s). They are now in their 70s and both have long-term conditions. In particular, my dad has been in serious pain and unable to sleep properly for some months.

Similar to other reviewers, he has had difficulty getting appointments, and promised return calls have never materialised. The attitude and professionalism of practice staff has been extremely variable.

The practice also appear to have bungled some of his referrals, although how much this is a reflection of the practice's administrative incompetence or the incompetence of the NHS Trust he was referred to, is unclear.

What is apparent is that my parents have lost their trust in the practice and its ability to do its job effectively. Changing practice is probably a step too far for them - other local practices don't appear to be much better anyway.

General practice is a critical part of the NHS as it's the gatekeeper to the rest of the service and coordinator of care. Unfortunately, it appears to be letting my parents down badly, just when they really need it.

Visited in December 2013. Posted on 26 January 2014

Report as unsuitable

Holbrooks Health Team replied on 20 February 2014

Thank you for taking the trouble to record your views. Dr Holton has been asked to investigate what has gone wrong and his report and plan to put it right is available here: https://www.dropbox.com/sh/3db554pn4wytbli/ee9-bi-kuT
If you would prefer to receive this report by email please send a request to: hht.patients@nhs.net

The patients group have arranged to discuss Dr Holton’s plan and you would be very welcome to attend this meeting. The views of this meeting will determine what is done about appointments.

Holbrooks Evangelical Church Hall
Parkgate Road
Holbrooks
Coventry
CV6 4DG
At 6:30pm on Wednesday 26th February

We look forward to hearing from you and see you at this meeting. Afterwards, when changes have been put in place, we would greatly value your assessment of whether this has improved things.

Report as unsuitable

Sarah Dann gave Holbrooks Health Team a rating of 1 stars

Impossible to get through on the phone...

Impossible to get through on the phone. I called 25 times this AM, left hanging for 5 minites each time, then cut off with a message saying 'all operators are busy'..., eventually got through after 2.5 hours - only 1 available appointment this week at an inconvenient time - offered an appointment in 9 days.... What a joke

Visited in August 2013. Posted on 13 January 2014

Report as unsuitable

Holbrooks Health Team replied on 20 February 2014

Thank you for taking the trouble to record your views. Dr Holton has been asked to investigate what has gone wrong and his report and plan to put it right is available here: https://www.dropbox.com/sh/3db554pn4wytbli/ee9-bi-kuT
If you would prefer to receive this report by email please send a request to: hht.patients@nhs.net

The patients group have arranged to discuss Dr Holton’s plan and you would be very welcome to attend this meeting. The views of this meeting will determine what is done about appointments.

Holbrooks Evangelical Church Hall
Parkgate Road
Holbrooks
Coventry
CV6 4DG
At 6:30pm on Wednesday 26th February

We look forward to hearing from you and see you at this meeting. Afterwards, when changes have been put in place, we would greatly value your assessment of whether this has improved things.

Report as unsuitable

jay c gave Holbrooks Health Team a rating of 1 stars

rubish

rubbish i work long hours cant get appoitment shocking

Visited in December 2013. Posted on 05 December 2013

Report as unsuitable

Holbrooks Health Team replied on 20 February 2014

Thank you for taking the trouble to record your views. Dr Holton has been asked to investigate what has gone wrong and his report and plan to put it right is available here: https://www.dropbox.com/sh/3db554pn4wytbli/ee9-bi-kuT
If you would prefer to receive this report by email please send a request to: hht.patients@nhs.net

The patients group have arranged to discuss Dr Holton’s plan and you would be very welcome to attend this meeting. The views of this meeting will determine what is done about appointments.

Holbrooks Evangelical Church Hall
Parkgate Road
Holbrooks
Coventry
CV6 4DG
At 6:30pm on Wednesday 26th February

We look forward to hearing from you and see you at this meeting. Afterwards, when changes have been put in place, we would greatly value your assessment of whether this has improved things.

Report as unsuitable

portable gave Holbrooks Health Team a rating of 1 stars

this surgery always run behind if schedule on appointments.

Though new and modern surgery,This surgery always run behind schedule on appointments.have to wait for minimum of 45mins each time.never experienced this before at my previous GP surgeries.Its annoying.i dread the waiting times.

Visited in November 2013. Posted on 30 November 2013

Report as unsuitable

Holbrooks Health Team replied on 20 February 2014

Thank you for taking the trouble to record your views. Dr Holton has been asked to investigate what has gone wrong and his report and plan to put it right is available here: https://www.dropbox.com/sh/3db554pn4wytbli/ee9-bi-kuT
If you would prefer to receive this report by email please send a request to: hht.patients@nhs.net

The patients group have arranged to discuss Dr Holton’s plan and you would be very welcome to attend this meeting. The views of this meeting will determine what is done about appointments.

Holbrooks Evangelical Church Hall
Parkgate Road
Holbrooks
Coventry
CV6 4DG
At 6:30pm on Wednesday 26th February

We look forward to hearing from you and see you at this meeting. Afterwards, when changes have been put in place, we would greatly value your assessment of whether this has improved things.

Report as unsuitable

Kelly bryan gave Holbrooks Health Team a rating of 1 stars

cannot get my 2 yr old an appointment

Disgusted with how they allow people not even ill take the appointments over sick children. my son suffers with bronchitis and needs antibiotics can't get well again by being told no appointments. it's unreal how we be treated

Visited in September 2013. Posted on 25 November 2013

Report as unsuitable

Holbrooks Health Team replied on 20 February 2014

Thank you for taking the trouble to record your views. Dr Holton has been asked to investigate what has gone wrong and his report and plan to put it right is available here: https://www.dropbox.com/sh/3db554pn4wytbli/ee9-bi-kuT
If you would prefer to receive this report by email please send a request to: hht.patients@nhs.net

The patients group have arranged to discuss Dr Holton’s plan and you would be very welcome to attend this meeting. The views of this meeting will determine what is done about appointments.

Holbrooks Evangelical Church Hall
Parkgate Road
Holbrooks
Coventry
CV6 4DG
At 6:30pm on Wednesday 26th February

We look forward to hearing from you and see you at this meeting. Afterwards, when changes have been put in place, we would greatly value your assessment of whether this has improved things.

Report as unsuitable

Anonymous gave Holbrooks Health Team a rating of 1 stars

An excellent Service

I have been a patient at this surgery for more than 40 years. It is an excellent surgery with great doctors and friendly staff. I have a wonderful doctor who is too popular so I do have to wait for them but I dont mind that. Keep up the good work.

Visited in September 2013. Posted on 27 September 2013

Report as unsuitable

Holbrooks Health Team has not yet replied.

Anonymous gave Holbrooks Health Team a rating of 1 stars

Very poor services.

I have been with this surgery since my chilhood (now in my 20's), I constanly find it very difficult to get through to the surgery. Since mid august i have been trying to make an appointment with the practice nurse to no availe, I have also had no look in getting an appoinment with a GP. I find this outragous. Working for the healthcare profession I am completrely discusted and understand now why are A&E department s are being incorrectly used.

Visited in August 2013. Posted on 16 September 2013

Report as unsuitable

Holbrooks Health Team replied on 20 February 2014

Thank you for taking the trouble to record your views. Dr Holton has been asked to investigate what has gone wrong and his report and plan to put it right is available here: https://www.dropbox.com/sh/3db554pn4wytbli/ee9-bi-kuT
If you would prefer to receive this report by email please send a request to: hht.patients@nhs.net

The patients group have arranged to discuss Dr Holton’s plan and you would be very welcome to attend this meeting. The views of this meeting will determine what is done about appointments.

Holbrooks Evangelical Church Hall
Parkgate Road
Holbrooks
Coventry
CV6 4DG
At 6:30pm on Wednesday 26th February

We look forward to hearing from you and see you at this meeting. Afterwards, when changes have been put in place, we would greatly value your assessment of whether this has improved things.

Report as unsuitable

June Wale gave Holbrooks Health Team a rating of 1 stars

Lack of service

I have been with this surgery for many years , always received first class treatment , found staff doctors , nurses , reception and chemist staff exceptional, .
These days , the phones are rarely answered , I have phoned a few times cannot get appointment for 2 weeks , I phoned this morning 21 August for an appoint ment , was told I coud not be seen until 5th September
What has happened to this surgery?

Visited in April 2013. Posted on 21 August 2013

Report as unsuitable

Holbrooks Health Team replied on 20 February 2014

Thank you for taking the trouble to record your views. Dr Holton has been asked to investigate what has gone wrong and his report and plan to put it right is available here: https://www.dropbox.com/sh/3db554pn4wytbli/ee9-bi-kuT
If you would prefer to receive this report by email please send a request to: hht.patients@nhs.net

The patients group have arranged to discuss Dr Holton’s plan and you would be very welcome to attend this meeting. The views of this meeting will determine what is done about appointments.

Holbrooks Evangelical Church Hall
Parkgate Road
Holbrooks
Coventry
CV6 4DG
At 6:30pm on Wednesday 26th February

We look forward to hearing from you and see you at this meeting. Afterwards, when changes have been put in place, we would greatly value your assessment of whether this has improved things.

Report as unsuitable

ann haines gave Holbrooks Health Team a rating of 4 stars

drs surgery

when you ring the surgery you never see the dr you want as they are always busy, also simple things like when medication needs reviewing and you have had them for a long time a receptionist will keep insisting you take up gp time instead of asking first gp if they can renew this for you .

Visited in March 2013. Posted on 08 April 2013

Report as unsuitable

Holbrooks Health Team replied on 20 February 2014

Thank you for taking the trouble to record your views. Dr Holton has been asked to investigate what has gone wrong and his report and plan to put it right is available here: https://www.dropbox.com/sh/3db554pn4wytbli/ee9-bi-kuT
If you would prefer to receive this report by email please send a request to: hht.patients@nhs.net

The patients group have arranged to discuss Dr Holton’s plan and you would be very welcome to attend this meeting. The views of this meeting will determine what is done about appointments.

Holbrooks Evangelical Church Hall
Parkgate Road
Holbrooks
Coventry
CV6 4DG
At 6:30pm on Wednesday 26th February

We look forward to hearing from you and see you at this meeting. Afterwards, when changes have been put in place, we would greatly value your assessment of whether this has improved things.

Report as unsuitable