The Masharani Practice

01455552346 Gilmorton Road , Lutterworth, Leicestershire, LE17 4EB
https://www.themasharanipractice.org.uk/

4.5 out of 5 stars

Based on 9 ratings for this GP surgery

FAQ

How to make an appointment

We run open surgeries in the morning. If you need to be seen, simply attend between 8:30 am to 11:30 am and ask to see the doctor of your choice. Evening surgeries and Saturday surgeries are by appointment only. Please call our main switchboard number on 01455 552346 to book an appointment at our practice . We will see urgent cases are seen on the day. You can expect to see a nurse within three working days.

What if I can't get an appointment

The surgery is particularly busy on Mondays and Fridays especially during the winter months. If your appointment is not urgent, try to book on a less busy day.Many appointments are wasted because patients fail to turn up for them. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time. You can always attend without an appointment in the daily morning open surgeries.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to 3 months in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or email. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. Please see the ‘services and clinics’ section for the full further information.

Same day appointments

We are a busy practice. We provide a same same day open surgery each morning Monday to Friday inclusively - for which you can attend without an appointment between 8:30 am to 11:30 am. This means that if you are ill then you can to see a doctor quickly,though you may have to wait some time for you turn if we are busy (especially on Monday and Friday mornings). We dont usually give emergency appointments in the evening surgery.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate interview room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our premises. Please ring the main switchboard before 11 am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 01455 552346. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on 0845 045 0411 and follow the instructions. You will be put through to the out of hours medical service. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.The nearest NHS walk-in centre is located at Loughborough. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Triage

The purpose of ‘triage’ is to ensure that all patients are dealt with fairly by an appropriate member of the team and to ensure that problems are dealt with urgently if necessary. Every day we run a service for patients who request telephone advice. When you request such advice the receptionist will tell you that you will be placed on the triage list and that one of the medical team will call you back. You will be asked for your name, telephone number and a brief description of the problem. All staff adhere to strict terms of confidentiality. We will endeavour to contact you within two hours and therefore ask that you remain available for this time – If you need urgent advice say so when you phone and if your condition deteriorates you should telephone the surgery again.

Why might it be difficult to get an appointment

The surgery is particularly busy on Monday and Friday mornings - especially during the winter months. If your appointment is not urgent, try to attend on a less busy day. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time.

How to get travel vaccinations

We offer a full range of vaccinations for foreign travel. For all advice and information regarding foreign travel please make an appointment with the practice nurse 4-6 weeks before departure so that immunisation can be completed. Please note that not all travel vaccinations are free of charge. You will be asked to fill in a travel form in advance of your appointment (pick up the form from the surgery or download from practice website - under "T" for travel on the web-resources page of the site).

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation. This is carried out by the practice nurse. Please call reception to arrange an appointment.

Last updated on 28 June 2012.

Information supplied by NHS East Leicestershire And Rutland CCG