Dr Burdon & Partners

0191 213 2392 Roseworth Surgery, 27-29 Roseworth Avenue, Gosforth , Newcastle Upon Tyne, Tyne and Wear, NE3 1NB
http://www.roseworthsurgery.co.uk

5 out of 5 stars

Based on 22 ratings for this GP surgery

FAQ

Services for Young people

We provide many services specifically for young People. You can be seen by a Doctor or other health care professional of your choice.

Our Practice offers confidential advice on the following services:
Stop Smoking, Sexual Health, Contraception, Alcohol, Mental Health, Weight Management, Healthy Eating & Exercise

Summary Care Records

Summary Care Records are electronic records storing patient information, they have been introduced to improve the safety and quality of patient care.

Patients have been sent information about this, with opt out forms*

The Practice went live in March 2012 so patients who did not opt out will have an active summary care records onto the NHS National Spine.

Should you wish for detailed information of what this means, please see http://www.connectingforhealth.nhs.uk/systemsandservices/scr

Patients have the option to OPT out when registering at the Practice.

Extended Hours

We now offer extended hours appointments for patients who can not attend during our normal surgery times. These appointments must be pre-booked and are only available as routine appointments on

Wednesday 7.30am - 8.30am and 6.30pm - 8.00pm

Patient Participation Group

At Roseworth we care about what you think ,we currently have 95 Patients who are part of our Partcipation group, they are responsible for contribututing ideas within the practice to help us improve the quality of service we provide to our patients. 

we are still actively recruiting - so if you would like to be a part of this then Roseworth is the surgery for you. 

Cancel unwanted appointments

Last month 164 appointments were wastedif you are unable to attend your appointment please let us know as soon as possible, we can then make it available for another patient.

Need an urgent appointment

We have a duty doctor available everyday to either speak to, or see patients needing same day /urgent appointments.

Patient Choice Scheme

The practice is signed up to the Patient Choice Scheme, this has been set up to assist those people who are away from their local practice area during the day, such as commuters, and for any other person living outside of a participating practice’s boundary area, who wishes to access primary medical services in the areas under the Scheme, either by registration or being seen and receiving treatment as an unregistered patient.

The service will provide urgent and local care as follows:

 

a. Access to primary medical services for patients registered with one of the GP Choice Pilots who fall ill at home during the weekday daytime in hours period (8.00am to  6.30pm; Monday to Friday) or who are recovering at home after a period of hospitalisation; and

 

b. Home visits (where deemed clinically necessary 

The service will provide urgent and local care as follows:  

a. Access to primary medical services for patients registered with one of the GP Choice Pilots who fall ill at home during the weekday daytime in hours period (8.00am to  6.30pm; Monday to Friday) or who are recovering at home after a period of hospitalisation.

b. Home visits (where deemed clinically necessary

 

How to get travel vaccinations

We offer a full range of vaccinations for foreign travel. First you will be required to complete a travel risk qustionairre - the nurse will then ring you and book an appointment for you to come and discuss what is needed & to start immunisation process. you should do this 4-6 weeks before departure so that immunisation can be completed. Please note that not all travel vaccinations are free of charge.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to 3 months in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. Please see the ‘services and clinics’ section for the full list.

What do I do in an emergency

Out of hours calls are dealth with Northern Doctors Urgent Care Service (08454647). Telephone the surgery (0191 2132392) and you will be given instructions. Please be prepared to accept advice over the phone or attend an out of hours centre. A doctor will visit if there is a medical need.

How to make an appointment

Please call our main switchboard number on 01912132392 to book an appointment,you can also email for an appointment on www.roseworthsurgery.co.uk or go online to our website roseworthsurgery@nhs.net to book an appointment through our electronic booking system. Urgent cases will always be seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 3 months in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within two working day, you also have the option to book up to 3 months ahead for clinics – please see the ‘services and clinics’ section.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy  if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

If you are not fit to come to the surgery, the doctor may visit you at home. When possible, request home visits before 10am. The receptionist will ask you one or two questions to assess the urgency of the call. This will help the doctor decide the order or priority and plan his route, it is not always possible to see your registered doctor.

Practice's comments on GP Patient Surveys

 The results from the National Patient Survey show that we are considerably higher than other practices within the PCT area at;

being able to offer an apppointment with a GP on either  the same day or the next 2 days

being able to offer an appointment with a prefered GP.

being able to offer GP appointments 2 days in advance.

                               all other indicators are either inline or slightly above that of the PCT.

Last updated on 16 September 2016.

Information supplied by NHS Newcastle Gateshead CCG