The Surgery

02037473020 Becontree Medical Centre, 641-645 Becontree Avenue, Dagenham , Essex, Essex, RM8 3HP
http://www.becontreemedicalcentre.co.uk/

2.5 out of 5 stars

Based on 26 ratings for this GP surgery

FAQ

How to make an appointment

Please call our main switchboard number on 0203 747 3020 to book an appointment .This number will connect directly to the practice between 8am and 18:30pm after this time the calls will divert to the Out of Hours service. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 1 week in advance if this is more convenient for you.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy in a separate room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend our practice.Please ring the main switchboard  as early as possible to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor (or triage nurse) may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made between  12am and 2 pm.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 0844 477 8681.Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on 0844 477 8681 and follow the instructions. You will be put through to PELC who provides the ‘out-of-hours’ service on behalf of NHS Barking & Dagenham. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.The nearest NHS walk-in centre is located at [insert address and telephone number]. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

How to get travel vaccinations

For routine protection against Tetanus and Polio please make appointments with the practice nurse. We offer a full range of vaccinations for foreign travel. For all advice and information regarding foreign travel please make an appointment with the practice nurse 4-6 weeks before departure so that immunisation can be completed. Please note that not all travel vaccinations are free of charge.

Last updated on 23 March 2015.

Information supplied by NHS Barking And Dagenham CCG