Myrtle House Medical Practice

Telephone: 01254 233651
Address: Myrtle House, 154 Blackburn Road, Accrington, Lancashire, BB5 0AE
Website: Website address not added

4.5 out of 5 stars

Based on 4 ratings for this GP surgery

FAQ

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to 12 weeks in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or email. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for diabeters, respiratory and heart conditions, maternity, minor surgery, travel. Please see the ‘services and clinics’ section for the full list.

Same day appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. 10 % of our GP appointments are same day appointments. You can phone anytime from 8.00 am to 5.30 pm for same day appointments only.

How to get travel vaccinations

For routine protection against Tetanus and Polio please make appointments with the practice nurse. We offer a full range of vaccinations for foreign travel.  For all advice and information regarding foreign travel please make an appointment with the practice nurse 4-6 weeks before departure so that immunisation can be completed. Please collect and complete a travel vaccination questionnaire before attending your appointment with the nurse. Please note that not all travel vaccinations are free of charge.

WE ARE A REGISTERED YELLOW FEVER CENTRE FOR OUR PATIENTS AND PATIENTS REGISTERED ELSEWHERE.  PLEASE NOTE THERE IS A FEE FOR THIS SERVICE

How to get a health checkup

We encourage all our patients to attend the surgery for a well person check. Please call reception to arrange an appointment with our health care assistant.

How to make an appointment

APPOINTMENT SYSTEM In order for the appointment system to run effectively and waiting times to be kept to a minimum it is necessary that each appointment is allocated to one patient. Please call 01254 233651/2 to book an appointment. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. Patients have the option to book an appointment up to 12 weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of chronic and common conditions. If an appointment is no longer required please ring reception on the above telephone number.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

HOME VISITS/TELEPHONE ADVICE The doctors can see several patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, the doctor can visit you at home if your condition means you cannot attend one our premises. Please ring 01254 233651/2 before 10.30 am to arrange a visit. Please be prepared to tell the receptionist about your condition so the doctor can visit the most urgent cases first. The doctor (or triage nurse) may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made between 11.30 am and 2.30 pm. If you cannot attend the surgery, please ring for a home visit before 10.30 am. Advice can be obtained over the telephone from the Doctors/Nurses at end of their clinics. ? FOR AN EMERGENCY VISIT TELEPHONE 233651/2 ANYTIME

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 01254 233651/2.  Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on the above telephone number and follow the instructions. You will be put through to East Lancashire Medical Services who provide the ‘out-of-hours’ service on behalf of East Lancashire PCT. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Triage

The purpose of ‘triage’ is to ensure that all patients are dealt with fairly by an appropriate member of the team and to ensure that problems are dealt with urgently if necessary. On Monday morning we run a service for patients who request an urgent appointment. When you request such an appointment the receptionist will tell you that you will be placed on the triage list and that one of the medical team will call you back. You will be asked for your name, telephone number and a brief description of the problem. All staff adhere to strict terms of confidentiality. We will endeavour to contact you within the hour and therefore ask that you remain available for this time – if your condition deteriorates you should telephone the surgery again.

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays mornings especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. Last month 48 patients failed to turn up for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time.

How to get your test results

On average please allow minimum of 5 working days for your test results to come back from the hospital unless your doctor/nurse has advised otherwise. Please note that X-ray results take a little longer, usually minimum of 14 days. For your test results please telephone the surgery on 01254 233651/2 on Monday, Wednesday, Thursday between 1.00 pm - 2.00 pm and ask to speak to one of the nurses. Sometimes, we cannot always give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test to preserve patient confidentiality.

Last updated on 28 June 2012.

Information supplied by NHS East Lancashire CCG