Myrtle House Medical Practice

01254 282501 Myrtle House, 154 Blackburn Road, Accrington , Lancashire, BB5 0AE
Website address not added

1 out of 5 stars

Based on 16 ratings for this GP surgery

FAQ

Home Visit Request

HOME VISITS - Can be requested for the elderly, housebound and palliative care patients.  The doctors can see several patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible.  Please be prepared to tell the receptionist about your condition so the doctor can visit the most urgent cases first. The doctor (or triage nurse) may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.  Advice can be obtained over the telephone from the Doctors/Nurses at end of their clinics.

Why Might It Be Difficult To Get An Appointment

The surgery is particularly busy on Mondays mornings especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. Last month 48 patients failed to turn up for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time.

The Role of the Receptionist

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How To Book An Appointment

APPOINTMENT SYSTEM In order for the appointment system to run effectively and waiting times to be kept to a minimum it is necessary that each appointment is allocated to one patient. Please call 01254 282501 Press Option1 for Myrtle House surgery to book an appointment. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. 

 Nurses based in our practice treat patients for a wide range of chronic and common conditions. If an appointment is no longer required please ring reception on the above telephone number.

NHS / Cardiovascular Disease Health Check

We encourage  patients to attend the surgery for a NHS Health Check. Please call reception to arrange an appointment with our health care assistant.

Travel Vaccinations

For routine protection against Tetanus and Polio please make appointments with the practice nurse. We offer a full range of vaccinations for foreign travel.  For all advice and information regarding foreign travel please make an appointment with the practice nurse 4-6 weeks before departure so that immunisation can be completed. Please collect and complete a travel vaccination questionnaire before attending your appointment with the nurse. Please note that not all travel vaccinations are free of charge.

 

 

Same Day Appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. 10 % of our GP appointments are same day appointments. You can phone anytime from 8.00 am  for same day appointments only.

Routine Appointments

. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or email. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for diabeters, respiratory and heart conditions, maternity, minor surgery, travel. Please see the ‘services and clinics’ section for the full list.

Last updated on 13 March 2016.

Information supplied by NHS East Lancashire CCG