STAFFA HEALTH - Holmewood

Telephone: 01246 389180
Address: Staffa Health, 19a Heath Road, Holmewood, Chesterfield, Derbyshire, S42 5RB
Website: http://staffahealth.co.uk

3 out of 5 stars

Based on 7 ratings for this GP surgery

News:

  • Patient Participation Group Minutes April 2014
  • Patient Participation Report 2014
  • Newsletter Spring 2014

Overview

Holmewood

Staffa Health GP services work as one practice from four sites, our surgeries are at Tibshelf, Holmewood, Pilsley and Stonebroom. We provide an integrated service for patients who have the option of attending any of our buildings to gain Primary Health Care services.

Opening times

Reception times

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday Closed
Sunday Closed

Surgery times

Monday 08:30 - 18:00
Tuesday 08:30 - 13:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 13:00
Saturday Closed
Sunday Closed

Public holidays

2014
Dec 25Closed
Dec 26Closed
2015
Jan 01Closed
Apr 03Closed
Apr 06Closed

Out of hours

Outside normal surgery hours you can still phone your local GP surgery, but you'll  be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8.00am on weekdays and all day at weekends and on bank holidays.

 NHS 111 is a fast and easy way to get the right help, whatever the time,  to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency.

Last verified on 29/04/2014

Doctors

  • Dr Rebecca Davenport
  • Dr Timothy SCOTT
  • Dr Ruth COOPER
  • Dr Anthony PARKER
  • Dr Paul GADSDEN
  • Dr Toluwalope TAYLOR
  • Dr Daniel STINTON
  • Dr Nattasha HUMES

To read more about us and to find other staff members please view our staff page.

GPs at this practice

5 male and 3 female GPs

Other branches

This practice is part of a practice group.

Staffa Health GP services work as one practice from four sites, our surgeries are at Tibshelf, Holmewood, Pilsley and Stonebroom. We provide an integrated service for patients who have the option of attending any of our buildings to gain Primary Health Care services. Our telephone system allows us to manage our work so that a patient can ring one site and the phone be answered by another to share the work load of incoming phone traffic and reduce the waiting time for patients when calling the practice. The majority of calls/querries can be delt with by staff from any site as access to records is available accross the practice.

If you are interested in registering with one of our other branches please find their contact information here.

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online
  • Online access to medical records: Data not available Online access to medical records
  • Online access to view test results is not available Online access to view test results

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: HSCIC

Latest news

Patient Participation Group Minutes April 2014

PPG Group

Staffa Health (PPG) Minutes of the Meeting held on 10th April 2014

Associated document

Patient Group Minutes - 10th April 2014 (Final).pdf (.pdf, 115.25 KB)

Last updated on 13 May 2014.

Patient Participation Report 2014

The survey was conducted from October 2013 to February 2014.
·           The survey was posted on the Practice web site
·           The survey was available as a leaflet.
·           The survey was posted out to 250 patients on the patient register.
·           This leaflet was present in each surgery and was also available in the local pharmacies.
·           Surveys were offered to patients by clinicians at the end of their appointment
·           Surveys were handed out to patients attending flu clinics
·           At the end of each question people were given the space to write an explanatory note
 
Summary of results
Information from the surveys was collated by members of our patient group and the data entered onto a spreadsheet for ease of reference. 
Charts were then draw up for each questions so information could be displayed in graphic, as well as numeric, form.
This information was then presented and discussed at a meeting where Patient’s and staff were present.

This year we received a higher number of responses in the open comments boxes on our survey, in total receiving 30% more than last year (303 compared to 189 last year).  
Out of the 303 comments:
                                     40% were positives
                                     32% were negatives
                                     28% were other suggestions

Overall there is a level of consistency in all areas when compared across the three years, with some improvement with comments about access, satisfaction in clinical care and helpfulness of staff.
·         31% of patients expressed it was not easy to see their preferred clinician, however there is increased satisfaction with the ability to get an appointment when needed.  This expresses the conflict between continuity and access which is a challenge when working across four sites. 
·         Reviewing the demographic of replies there was less than 14%in the age band up to 44 years.
·         Increased dissatisfaction about practice opening hours this was felt to be related to increased patient expectations about longer access to primary care services across the week.
·         Other comments were around parking, availability of information about services provided, and perceived differences in facilities across the four sites (Tibshelf seen as a flagship site).

The key improvement areas for inclusion in our action plan are:
1.    Broadening the demographic of responses
2.    Targeting our younger patients
3.    Using target surveys
4.    Electronic survey access
5.    “You said we did” comment with themed promotion
6.    Visual information displays using televisions at all sites
7.    Continued customer awareness

See the full report attached for our 2013-14 results, analysis and action plan.

Associated document

PATIENT PARTICIPATION REPORT 2013-14..pdf (.pdf, 1.9 MB)

Last updated on 01 April 2014.

Newsletter Spring 2014

Patient Newsletter

Please see our Staffa Health newsletter for information about developments and changes for the practice, NHS and patients.

Associated document

Newsletter Feb Spring 2014 V3.pdf (.pdf, 475.41 KB)

Last updated on 01 April 2014.

Patient Access Online Services

You are now able to book/cancel appointments online and request repeat prescriptions online using the surgery online system.

patient.co.uk

 

To access the service you will need to come to the surgery to register at Reception where you will be given a Personal Identification Number (PIN) which you can then use to set up your unique user account with your own secure password.

CLICK HERE to download the "Setting up Patient Access Accounts".


1. Obtaining your Registration Information

Please note that, for identification and confidentiality purposes, you will need to present in person at the surgery to obtain your PIN. Please bring 2 forms of identification. This must include some photo-id.

Ask the receptionist for details of how to register for Patient Access and receive your registration details then follow the simple instructions below.

2. First Time Use of Patient Access Online

Click on https://patient.emisaccess.co.uk/Register and follow the log-on instructions.

You will be asked to create an account.

You will be prompted for your personal login details, which will be on your registration letter, previously obtained from the surgery

You can then register and use our online services.

Patient Access now available on a mobile app

Available on iOS and Android.

 

Available on the android and iOS platforms, the free Patient Access Mobile app will let you

  • book appointments*
  • order repeat prescriptions*
  • securely message the practice*
  • update personal details, e.g. change of address

The app provides greater convenience for our patients who are away from a desktop PC or laptop, with access to a Smartphone The app was one of the first to feature in the NHS Commissioning Board's Health Apps Library and was launched at the Healthcare Innovation Expo 2013 in London Visit www.patient.co.uk/accessapp to download and for further details.

Last updated on 11 February 2014.

SMS text messaging service now activated

Text Service

Happy & Healthy New Year to all our patients at Staffa Health for 2014.

We are pleased to announce we have now activated our SMS text messaging service.  We now send text messages to remind patients of their appointments, the first when the appointment is made and the second, 48 hours before the appointment.  Please ensure that we have your current personal mobile number should you wish to receive these reminders.

If you wish to "opt out" of this service it is your responsibility to inform us.

Last updated on 10 February 2014.

Bank Holiday opening for Christmas & New Year's Day

LOCAL PHARMACY INFORMATION - CHRISTMAS 2013 & NEW YEAR’S DAY 2014 BANK HOLIDAYS

Associated document

LOCAL PHARMACY OPENING XMAS 13 & NEW YEAR.14pdf.pdf (.pdf, 160.79 KB)

Last updated on 29 November 2013.

Christmas & New Year Opening 2013/14, Information for patients and visitors.

Tree

Monday 23/12/13 – NORMAL SERVICES


TUESDAY 24th 2013 (Christmas Eve)   All sites - Normal services until 4.30 pm 

 WEDNESDAY 25th & THURSDAY 26th  DECEMBER 2013 - ALL SURGERIES CLOSED

Derbyshire Health United to provide  emergency service from 4.30 pm on Tuesday 24th December till 8am on Friday 27th December 2013
FRIDAY 27th DECEMBER - ALL SURGERIES OPEN AS NORMAL

SATURDAY 28th  DECEMBER 2013 – 7.30 – 12.00 NOON (Tibshelf only for pre-booked non urgent doctor appointments).

 

Monday 30/12/13 All sites - Normal services 

TUESDAY 31/12/13 (New Year’s Eve)  - Normal services uNTILL 4.30 PM (No Tues EVENING SERVICE)

WEDNESDAY 1st  JANUARY 14 (NEW YEARS DAY) -  ALL SURGERIES CLOSED

Derbyshire Health United to provide emergency service from 4.30pm on Tuesday 31st December till 8am on Thursday 2nd January 2014

THURDSAY 2nd   & Friday 3rd January 14 - Normal services (No Thurs EVENING SERVICE)

Saturday 4th January 2013 – 7.30 – 12.00 NOON (Tibshelf only for pre-booked non urgent doctor appointments).

Associated document

Christmas & NY Opening 2013-14 patient info .V Holly.pdf (.pdf, 580.43 KB)

Last updated on 12 November 2013.

Patient Handbook - Staffa Health

Cover

Our newly updated Staffa Health Patient Handbook gives details about the practice and the services we provide to our patients and would-be patients who are new to the area.

Please see document below:

Associated document

Patient Handbook - Update 5 Nov 13 (Final A5) 28 p V8.pdf (.pdf, 2.09 MB)

Last updated on 08 November 2013.

Our Local Patient Survey - Complete our Questionnaire

Practice annual leaflet

Our GP Patient Survey is designed to give patients the opportunity to comment on their experience of our services. The survey asks patients about a range of issues related to Staffa Health services.  This includes questions about how easy or difficult it is for patients to make an appointment at their surgery, satisfaction with opening hours, and the quality of care received from their GP and practice nurses.  Replies to the survey will measure patient experience and will therefore help us to understand where improvements are needed.

This survey is an opportunity for patients to have their say about how well their practice is doing at providing these services to patients. We hope that patients who complete the survey will use this opportunity to feed back their opinions on our services.  The more responses we receive, the more accurate a picture we will get on how we are performing. Download our annual leaflet here

Associated document

ANNUAL LOCAL SURVEY_-_leaflet_V3[1].pdf (.pdf, 183.17 KB)

Last updated on 10 October 2013.

Flu Clinics 2013

If you have received an invitation card from us saying you would benefit from having a flu vaccination - No appointment is needed - Just turn up on the day to any of the sessions dates below:

PILSLEY PATIENTS

Please attend the Community Centre on Friday 4th October 2013 between 9 -11.30 am

HOLMEWOOD PATIENTS

Please attend the St Albans Parish Centre on Wednesday 16th October 2013 between 8.30 -11.30.am

STONEBROOM PATIENTS

Please attend the New Sports Pavilion (behind the surgery) on Thursday 17th October 2013  between 9 am - 2 pm

TIBSHELF PATIENTS

Please attend the surgery on either

Wednesday 9th October 2013 between 8.30am and 6 pm

Wednesday 23rd  October between 8.30 am and 6 pm

Saturday 2nd November between 8.30am and 11.30am

ONLY PHONE THE SURGERY IF YOU CANNOT ATTEND

THE ABOVE SESSIONS AFTER 4th NOV 13

 

Last updated on 08 October 2013.

Staffa Health September 2013 Newsletter

September 2013

Practice newsletter available for download

Associated document

September 2013 newsletter.pdf (.pdf, 210.85 KB)

Last updated on 08 October 2013.

Care.data – modern data service for the NHS

Confidential information from your medical records can be used by the NHS to improve the services offered so best possible care is provided for everyone.

This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please ask at reception for a copy of the leaflet “How information about you helps us to provide better care”. More information can be found at www.nhs.uk/caredata

Last updated on 08 October 2013.

Clinical Commissioning Groups Now in Charge

Four Clinical Commissioning Groups (CCGs), led by local GPs and clinicians, have taken over the running of healthcare services in Derbyshire from 1st April 2013.

  • NHS Erewash CCG,
  • NHS Hardwick CCG,
  • NHS North Derbyshire CCG
  • NHS Southern Derbyshire CCG

These have replaced the county’s two primary care trusts as the main planners and purchasers of health services for their local communities. These services include planned and emergency hospital care, rehabilitation, most community services and mental health and learning disability services.  Staffa Health are part of the Hardwick CCG

Last updated on 02 May 2013.

Telephone number changes from 2nd January 2013

New telephone numbers from Jan 2013

We are changing our telephone number from the 0844 numbers to local geographical numbers to ensure all calls are charged at a low cost rate. 

From 2nd January 2013 we are pleased to announce that our new telephone numbers will be:

Tibshelf    01773   309030

Stonebroom  01773   309040

Pilsley     01773   309050

Holmewood   01246   389180

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Other Direct lines for contact
Health Visiting Team 01773 309025
District Nurse Team  01773 309015

Last updated on 17 December 2012.

NHS Summary Care Record - Your emergency care summary

We (the NHS in England) are introducing a new electronic record called the Summary Care Record (SCR), which will be used to support your emergency care.

This is being introduced to improve the safety and quality of patient care. It will give healthcare staff faster, easier access to essential information about you, to help provide you with safe treatment when you need care in an emergency or when your GP practice is closed.

We are telling you before a Summary Care Record will be made for you so that you have time to think about your choices. You may have already received a letter informing you about the creation of the Summary Care Record.

  • You can choose to have a Summary Care Record: You do not need to do anything, this will happen automatically
  • You can choose not to have a Summary Care Record: You need to let your GP practice know by filling in and returning an opt-out form that you receive with your letter.

For more information about Summary Care Records and your choices visit www.nhscarerecords.nhs.uk.

Last updated on 11 June 2012.

Medical System Upgrade

The practice is currently upgrading its clinical system to improve the efficiency of the service given to all patients.

On Thursday February 23rd the surgery will be going live with the new system called ‘EMIS Web’.

The ‘go live’ day will be a very busy one at the practice and it will be the first time that the doctors, nurses and staff will have used this system properly.

Can you please be patient whilst our staff familiarise themselves with the new upgraded system. For a few days either side of this date some delays may be experienced. We apologise in advance for any inconvenience.

Many Thanks

Valerie Beattie Practice Manager

Last updated on 11 June 2012.

NHS 111 Service

NHS 111 is a new service being introduced from Monday 20th February 2012 to make it easier for you to access local NHS healthcare services. If you live in parts of Derbyshire the Bakewell, Bolsover, Chesterfield and Matlock areas, Luton, County Durham and Darlington, Lincolnshire, Nottingham City, the Isle of Wight, and Lancashire (excluding West Lancashire) you can now call 111 when you need medical help fast, but it isn’t a 999 emergency.

NHS 111 is a fast and easy way to get the right help – wherever you are, and whatever the time.

You can call NHS 111 24 hours a day, 365 days a year and all calls from landlines and mobiles are free.

When to use it?

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

You should call 111 if:

  • you need medical help fast, but it’s not a 999 emergency
  • you think you need to go to A&E or another NHS urgent care service
  • you don’t know who to call, or you don’t have a GP to call, or
  • you require health information or reassurance about what to do next

For less urgent health needs you should still contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The service is staffed by a team of fully trained advisers, supported by experienced nurses, who will ask you questions to assess your symptoms, give you the healthcare advice you need and direct you to the right local service as quickly as possible. This can include an out-of-hours doctor, walk-in centre or urgent care centre, community nurses, emergency dentist or late-opening chemist.

When you call 111, you will be assessed straight away. In an emergency, an ambulance will be sent immediately without the need for any further assessment. For any other health problems, the NHS 111 call advisers will be able to direct you to the service that is best able to meet your needs. If a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.

NHS 111 is available 24 hours a day, 365 days a year. Calls from landlines and mobile phones are free.

Last updated on 11 June 2012.

STOP SMOKING CLINIC @ Holmewood new service

A new service for a STOP SMOKING clinic has been set up at the Holmewood surgery. It will commence from Monday 13th February PM. Patients or staff can refer via 0800 085 2299.

The numbers and success at Tibshelf clinic have certainly increased since our visits therefore we would like to pass on our thanks to everyone at Staffa Health for all their collaborative support.

Last updated on 11 June 2012.

Congratulations to Naomi Ball

Congratulations to Naomi Ball, Health Trainer at Staffa Health for successfully passing her Open University course: Level 2 Diploma in Adult health, social care and wellbeing. This qualification will support her ongoing work as Health Trainer with the practice.

Last updated on 11 June 2012.

Proposed changes to Opening hours at Holmewood

Following the consultation period the practice reported on the feedback received from patients.

16 Reponses (a response rate of 0.6 of patient population of Holmewood) had been received of which 50% were in approval. A few concerns were raised about appointments, travel etc. All patients who wrote their concerns will be written to thank them and inform them of the change.

From the 24th October the surgery at Holmewood will close as proposed on a Tuesday and Friday afternoon.

 

Last updated on 11 November 2013.

Proposal to change service provision at Holmewood.

Poster

A consultation on proposed changes to the opening hours of at Holmewood surgery.

For full details please see the Consultation document on our patient participation page.

Your Feedback is important to us

We are seeking your views on this proposal and welcome your comments. These can be returned to the surgery at Holmewood either by post in an envelope marked Opening Hours Consultation or by posting in the box available in the reception at Holmewood Surgery.

The end of the consultation period is 16th October 2011.

Last updated on 11 November 2013.

New Improvements - INR Warfarin Monitoring - April 2009

At present Staffa Health have many patients taking WARFARIN who are monitored by having    regular blood tests at the practice; some still attend the anticoagulation clinic at either Chesterfield Royal or Kings Mill Hospital.

From April 1st 2009 Derbyshire PCT have asked GP Practices to take over the

 monitoring of all patients on WARFARIN, patients will no longer be able to attend the

 hospital for their blood tests except for a few very complex cases.

We are pleased to announce that we are one of the Practices hoping to provide this service to our own patients rather than them having to travel to other clinics elsewhere. The new WARFARIN clinic will run twice weekly at the surgery and it is hoped it will be available at all 4 sites in rotation to accommodate all. However, there maybe occasions when you will be asked to attend another site for your test if this is needed.

The clinic will be run by a nurse with supervision from one of the GPs and for the first time will be offering a “one stop” service.  You will be able to chat to the nurse about any worries you have regarding your WARFARIN, she will take your INR using a new CoaguChek XS Plus machine that uses just a drop of blood from a finger prick.  No more painful blood tests and bruises.  The result will be available after only 20 seconds and she will agree a dose of WARFARIN with you and arrange an appointment for your next test all in “one stop”. No more telephone calls and confusion over doses.  We hope this will be a significantly streamlined and improved service.

 

Last updated on 11 June 2012.

My Heart, My Life –Program to identify Health Risks. - April 2009

We are now inviting patient’s to attend the surgery for a “Health MOT”.  Karen Gammon Health Care Assistant will be writing to patient’s informing them of this service.  This is a new program which we are implementing to inform our patients of their risk of developing heart disease, stroke, diabetes, and kidney failure.

 By making a few simple adjustments to your lifestyle, you can dramatically reduce the risk of developing these conditions and have a longer healthier life.  At your “MOT” we will:

 · Measure your height and weight

· Measure your waist

· Take your blood pressure

· Take a finger prick of blood and measure your cholesterol and sugar levels

Discuss your family history and current lifestyle

 From the results of these tests we will be able to discuss with you the most effective way to reduce to your risk, and offer you support in making these changes.  Clinics are available at all surgeries at varying times.     After invitation contact our us to book your appointment with Karen Gammon.

 

Last updated on 11 June 2012.

The Carers Sitting Service

The Carers Sitting Service specialises in caring for adults in the comfort of their own homes. Accredited by Derbyshire County Council Social Services and by the Care Quality Commission. Providing an excellent service with a team of 20 fully trained and discreet staff.

Their aim is to…

  • Provide short respite service to Carers.
  • Provide fully trained, police-checked Care Support Workers.
  • Enable the Carer to have some personal, quality time.
  • Ensure the Cared for are provided with good quality care and individual support and company.
  • See the new DVD on how the service has helped different people in their own homes to be looked after and cared for and what * a difference this has made to peoples lives.

For more information see the Carers Sitting Service website - http://www.carerssittingservice.co.uk/

Last updated on 17 December 2012.

Key facts

Would recommend the surgery

84.3% - In the middle range

More on how we perform

We are currently accepting new patients

Please register during reception hours

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Latest reviews of this gp practice

Forced to use A&E

I had to call 4 times ( i was hung up on the first time) to get a routine appointment, only to be told that a week on friday was the earl...

17 September 2014

Professional, sympathetic, and friendly attention from all

My wife and I came to this area to live in 1999 and one of the items we worried about was the practice we would register with. We chose H...

7 May 2014

Avoid this practice

Since moving to the area and registering with this Surgery we have faced nothing but problems at every turn. They are completely incompet...

27 March 2014

I have a great GP practice

I have dealt with many GP services as part of my job and feel lucky that I have the service I do from mine, I am able to access a Gp or ...

4 October 2013

Ignored after staff are rude

I wrote a letter to the practice manager complaining about about the customer service (or complete lack of) from one of the receptionist ...

20 August 2013

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 13 May 2014.

Information supplied by NHS Hardwick CCG