Victoria Park Medical Centre

01278 437100 Victoria Park Drive, Bridgwater , Somerset, TA6 7AS
http://www.vpmc.co.uk

3 out of 5 stars

Based on 11 ratings for this GP surgery

News:

  • Fair Processing Leaflet
  • Fair Processing Notice
  • Complaints Handling

Overview

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:30 - 12:0015:00 - 19:30
Tuesday 08:30 - 12:0015:00 - 18:30
Wednesday 08:30 - 12:0015:00 - 18:30
Thursday 08:30 - 12:0015:00 - 18:30
Friday 08:30 - 12:0015:00 - 18:30
Saturday Closed
Sunday Closed

Out of hours

0845 408 8000

Last verified on 18/05/2016

Doctors

  • Dr Robson Stephen
  • Dr Catherine Jayne Lewis

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 1 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online
  • Online access to view test results is available Online access to view test results

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: HSCIC

Latest news

Fair Processing Leaflet

Please find attached leaflet explaining how patient information is processed and shared.

Associated document

Fair Processing leaflet (.docx, 18.34 KB)

Last updated on 07 July 2016.

Fair Processing Notice

Please find attached notice explaining how patient information is processed and shared.

Associated document

VPMC Fair Processing Notice (.docx, 17.49 KB)

Last updated on 07 July 2016.

Complaints Handling

We understand that there may be times when we do not meet your expectations as a patient. We are keen to listen to patient feedback so please do contact the Practice Manager at any time to discuss any concerns you may have.

If you do feel that you wish to make a complaint, please refer to the attached leaflet which will outline how to do this.

Last updated on 26 May 2016.

Accessible Information Standard

The Accessible Information Standard is a new ‘information standard’ for implementation by all organisations that provide NHS or adult social care.  The Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.   The Standard requires organisations that provide NHS or adult social care to:

 

  1. Ask people if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs clearly and in a set way.
  3. Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.
  4. Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  5. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

 

Although not exhaustive, the standard is likely to apply to people who are blind and/or deaf, those who have some hearing or visual loss, and people with learning disabilities.

 

Full compliance with the Standard is a legal duty and required by 31 July 2016.

 

Successful implementation of the Standard aims to lead to improved outcomes and experiences, and the provision of safer and more personalised care and services to those individuals who come within the Standard’s scope.

 

At practice level we will be making sure that we amend our commonly used forms to ask patients if they have any special communication needs. We will then record any on the patient’s medical record so that anyone seeing the patient is aware that the patient may need assistance with communication.  We will make sure that all our forms are available in larger print for patients.

IF YOU DO HAVE ANY SPECIAL COMMUNICATION NEEDS PLEASE MAKE SURE THAT YOU LET US KNOW SO THAT WE CAN HELP.

Last updated on 18 May 2016.

Key facts

Registered patients

4655patients

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

Service provided by my GP

I cannot thank my GP for all the help and support they have given me during my recent illness. They provided me with a huge amount of sup...

11 July 2016

Change practice

Been at this practice a few years lately been impossible to get an appointment even if you can get through. asked to see the management ...

16 June 2016

Fantastic Care from excellent GP's

This surgery is small, friendly and really trying their best in the face of 2 GP's leaving & a recruitment crisis in general practice. D...

8 June 2016

Worst surgery in BWater

OMG how bad is this practice. can't get through on the phone and receptionist so rude. doctors busy for 8 weeks. if you can get passed t...

27 May 2016

Time to move?

I've been in constant pain for months now. Never able to see my actual doctor, if I manage after about 45 times of trying to get through ...

26 May 2016

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 07 July 2016.

Information supplied by NHS Somerset CCG