Percentage of patients who were satisfied with general practice appointment times available to them

How the data is gathered:

The proportion of respondents to the GP patient survey who gave a positive answer to the question ‘How satisfied are you with the general practice appointment times that are available to you?’

Score = (numerator divided by denominator) x 100.

Numerator is total responses who answered ‘Very satisfied’ or ‘Fairly satisfied’ to question 6 ‘How satisfied are you with the general practice appointment times that are available to you?’.

Denominator is total responses to this question excluding ‘I'm not sure when I can get an appointment’ responses.

The GP Patient Survey is sent out once a year to over 2 million adults aged 16 and over who are registered with a GP in England. The results of the survey for each GP practice are weighted to adjust the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete a questionnaire. More information about the survey can be found at the GP Patient Survey website: http://www.gp-patient.co.uk/faq.

When using indicators to make comparisons between general practices, it is important to consider the context in which GP's provide services. For example, the characteristics of the patients treated by a practice – in terms of factors like age or deprivation – can affect the value of an indicator, unless these factors are taken into account when the indicator is calculated. Similarly, a practice’s performance on an indicator can sometimes be influenced by other organisations that are caring for the same patients – local hospitals or community services, for example.

The scores for all GP practices are compared nationally and grouped into three bandings:

  • ‘Among the worst’ – these are scores that fall within the bottom 25% of all scores nationally in response to this question. 
  • ‘In the middle range’ – these are scores that fall in the middle 50% of all scores nationally in response to this question.
  • ‘Among the best’ – these are scores that fall within the top 25% of all scores nationally in response to this question.

The GP Patient Survey is sent out once a year to over 2 million adults aged 16 and over who are registered with a GP in England. The results of the survey for each GP practice are weighted to adjust the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who complete a questionnaire. More information about the survey can be found at the GP Patient Survey website: http://www.gp-patient.co.uk/faq.

When using indicators to make comparisons between general practices, it is important to consider the context in which GP's provide services. For example, the characteristics of the patients treated by a practice – factors like age or deprivation – can affect the value of an indicator, unless these factors are taken into account when the indicator is calculated. Similarly, a practice’s performance on an indicator can sometimes be influenced by other organisations that are caring for the same patients – local hospitals or community services, for example.

More information about the data source:

Data will be suppressed for GP practices where the total responses for this question is less than 10.

Data Source:

GP patient survey

Data Period:

Annual

Data Supplier:

GP Patient Survey

Further Information:

https://gp-patient.co.uk/