If you can’t find the services you need or they don’t exist in your area, talk to your GP or local primary care trust (PCT), the organisation responsible for providing services in your local area.
If you’re unhappy with the treatment or service you receive from your doctor or the NHS, you may wish to make a complaint. It will be considered and replied to by the NHS organisation or healthcare professional concerned. You can also make a complaint or raise a concern on behalf of another person, with their permission.
All GPs should have a written complaints procedure, which you can find at reception or on the surgery's website. Alternatively, you can also complain to the PCT. Get details of your local PCT.
Find out more about how to complain in the NHS complaints procedure.
A Patient Advice and Liaison Service (PALS) has been established in every NHS and primary care trust. It’s not part of the complaints procedure itself, but it might be able to resolve your problem informally or tell you more about the complaints procedure.
You can also find information on the performance of local services, and rate your hospital and GP surgery, by entering your condition and your postcode into our Find and choose services tool.
