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Original comment

Some improvements needed - comment added Nov 16

Anonymous last visited this Becontree Medical Centre in November 2016

Anything else?

I have been registered at this practice since 2012 (approx.). Reception staff are not all experienced except for one receptionist who is very experienced and understands concerns. The GP's are usually very nice and understand concerns except one or 2 of them who try to rush you out if you have more than 1 symptom. Overall very good. Some improvements needed e.g. introduction of baby clinic, a phlebotomist who can take blood, reception staff not asking what your symptoms are, been given someone else's prescription more than once by reception staff who do not check details correctly, reception staff need to communicate with patients if a GP is running late with appointments. Perhaps a TV in the waiting room. Overall I am satisfied.

Trust Comment

Thank you for your feedback which is very important to us. It enable us to deliver services that suit our patients . We would welcome you to join the PATIENT REGERENCE GROUP , please speak to reception if you are interested.