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poor service - comment added Oct 16

Anonymous last visited this Becontree Medical Centre in October 2016

Anything else?

My appointment was at 10.30. I've been waiting an hour and 15 minutes. Spoke to receptionist after half hour of waiting to be told I'm next. Receptionist was polite. However an hour later I'm still waiting. Saw the receptionist again only to be told the doctor has left! I've waited an hour and a half to be seen. Absolutely unacceptable and disgusting. Receiptionist confirmed I'm booked in but the doctor just left! Clearly doesn't care about the health of their patients. Don't expect this level of poor service from a professional. I will be changing doctors after this.

Trust Comment

I am sorry to learn of your bad experience. Your feedback and comments are valuable to us in order to continue improving the service we offer the community. I would like to invite you to come and discuss these issues with us. My apologies again for any inconvenience caused to you.