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The Keogh Urgent Care Review

Associated publications

In this section, you will find published documents that relate to the work of the Urgent and Emergency Care Review. As NHS England continues to work together with partners from across the urgent and emergency care system to help transform the way services are provided, additional documents will be published on this page.

For background information and latest reports directly related to the review see the section Latest’s news, reports and outcomes.

December 2015 documents

The NHS ambulance service plays a crucial frontline role in delivering urgent and emergency healthcare. In transforming the way the NHS operates over the next five years, NHS England has outlined the clinical models available within NHS ambulance services, which now need to become fully embedded within integrated systems of care to provide seamless, effective and high quality treatment for patients.

Download the Association of Ambulance Chief Executives (AACE) guidance, NHS ambulance services - leading the way to care (PDF, 3Mb), for more details.


February 2015 documents

NHS England has published three new handbooks to support commissioners and practitioners in planning services for people with long-term conditions (LTCs), in order to achieve more effective, personalised care for this group. The guides cover the following key areas:

Identifying people in the population with LTCs that are most vulnerable and at risk of unplanned hospital admissions

Planning personalised care and support

Best-practice multi-disciplinary working across professional and organisational boundaries


January 2015 documents

NHS England and Age UK have published a new guide aimed to improve the general health and fitness of older people and in particularly those aged 70 and older. People of this age, and sometimes younger, begin a ‘slowing-down’ process related to the effects of ageing on their body. 

The evidence-based guide covers key areas that have been identified as the main risk factors and provide practical suggestions to help people stay well for longer and improve their quality of life.


December 2014 documents

On December 16 2014, NHS England and the Health and Social Care Information Centre (HSCIC) published guidance for the clinical structure and content of ambulance patient records. The guidance aims to support ambulance services in providing safe, high quality care for patients, and ensure they can accurately and efficiently record and transfer appropriate clinical information to other care services.

The guidance has been developed with the HSCIC and the Royal College of Physicians, and underpins plans to integrate digital patient records across all health and care services. The guidance will also enable a greater understanding and measurement of clinical care provided by ambulance services. 


November 2014 documents

On November 6 2014, NHS England published documents to provide support to all member organisations of System Resilience Groups across England to make greater use of pharmacies in providing high-quality and resilient urgent care locally. 

Page last reviewed: 22/04/2016

Next review due: 22/04/2019