Being able to use the internet is becoming increasingly important. Many organisations expect that you can navigate the internet or perform transactions online, whether it is paying bills, booking GP appointments or finding a job. It is easy to assume that everyone can use the internet, but there are still over 9 million people who struggle to get online because of a lack of access, skills, confidence or motivation.
The information on this site aims to help you become a more confident internet user and, in particular, access health information. We hope you’ll be able to gain a better understanding about health conditions, feel empowered to manage your health and be better prepared when talking to a health professional.
Alternatively, you could use the information if you already know how to use the internet, but are unsure how to explain it to a friend or the person you care for.
Start getting some training
Everyone can learn how to use the internet, regardless of age, background, or skill level. Help is available, whether you need to start from scratch, want to improve your skills or just need a little help filling in an online form, setting up an email account or getting to grips with a mobile device.
Breezie and Age UK have teamed up to help older people learn how to set up and use devices such as tablets.
Get Online Week
Get Online Week is an annual event held across the UK. The aim is to teach people how to use the internet. Information about different events will be published on the Get Online Week website, where you can also watch stories from people who took part in last year's events.
Visit a UK online centre
There are many UK online centres throughout the country that offer training courses and support. Find a UK online centre near you.
If you feel a little more confident and you'd like to practice your skills at home, then try one of the Learn My Way online courses.
Watch the video An introduction to the internet from Learn My Way on YouTube.
Explore your local library
Many local libraries offer internet access, e-books or training courses. Use the GOV.UK search tool to find a local library online or, if you already know a library, speak to a member of staff about what support is offered.
Macmillan Library Project – Macmillan Cancer Support has a permanent information area at Southampton Central Library. Library staff help people find the information they need and make use of the computers available at the library for confidential research about cancer.
Find reliable health information
You can find a vast amount of health information online. A quick search for a condition such as cancer can bring up thousands of results. So how can you determine which websites are the most trustworthy?
Look for well-known sites
When looking for advice on specific conditions, look for well-known organisations and charities, such as NHS Choices, the British Heart Foundation, Cancer Research UK, Age UK, Alzheimer’s Society or MIND. Look for sites which end in .org (not-for-profit organisations) or .gov (government run).
NHS Choices, for example, has been certified as a producer of reliable health and social care information by The Information Standard, which is a certification scheme to help people decide which information is trustworthy.
Staying healthy with NHS Choices – Try this beginners course and learn how to find health information online using NHS Choices.
Cross-check the information
If the same details are repeated across many different websites, there's a greater likelihood of the information being accurate. Ask your doctor or carer if you're still not sure about something.
Look for online support groups
Online support groups are great sources of information. Talking to other people living with a certain condition can be helpful and comforting.
Be wary of scams
Be wary of websites offering miracle cures. If something appears too good to be true, then it probably is.
Should you buy medicines online? Find out about the dangers of buying your prescription medicine from unregistered online pharmacies.
Online health transactions
Why not save yourself an unnecessary trip to the GP practice and book your next appointment online? Online transactions can save time and make your life easier. You can log on any time of day and in the comfort of your own home.
They are also a great alternative if you tend to feel anxious in public situations, find telephone or face-to-face interactions stressful, or have a disability that makes it hard getting around.
The NHS offers a number of transactional services, with many already available via this website.
Use the NHS e-Referral Service
If you have been referred by your GP for an appointment with a healthcare provider, you may be able to book your appointment with the NHS e-Referral Service.
Register for GP online services
Ask your GP practice to register you for a GP online service. Many GPs offer online services that allow you to book GP appointments, order repeat prescriptions or view your GP records. Check with your GP practice what services are available and ask them to set you up with log-in details and explain how to use it.
Sign up for the course Using GP services online by Learn My Way.
Apply for an EHIC
Apply for a European Health Insurance Card (EHIC) if you plan to go on holiday abroad in the European Economic Area (EEA) or Switzerland. The card covers you for healthcare needs if you have a medical emergency while on holiday. Many travel insurance companies now require you to have an EHIC.
Report side effects
Report any suspected side effects about medicines or medical equipment you use. Read more about the Yellow Card Scheme.
Create an information prescription
Information prescriptions allow you to create a printable document showing just the information you need about a particular condition.